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Skills

  • Customer service
  • Customer satisfaction
  • Advertising
  • Contract negotiation/review/drafting
  • Territory Sales Experience
  • Results-oriented
  • Business Development
  • Excellent with kids
  • Product ordering
  • Cold calling

Work Experiences

  • Taught patients about dental hygiene, pre-operative instructions, and post-operative care.
  • Addressed patient concerns promptly.
  • Created bitewing, panoramic, and periapical radiological images to help the dentist identify cavities, decay, and problem areas that needed to be addressed.
  • Assisted with digital 3D imaging during orthodontic treatments, contributing to the successful planning of 17-plus cases.
  • Administered X-ray machines and ensured the safe operation of radiology equipment, completing over 11 X-rays each week with zero incidents.
  • Collaborated with dental team to provide chairside assistance for routine and complex dental procedures, acting as a reliable team lead in framework.
  • Conducted annual office reviews.
  • Organized dental instruments and equipment in a staging tray for procedures.
  • Assisted in the setup of operative areas.
  • Coordinated with suppliers to manage inventory levels.

Summaries

  • Adhered to HIPAA standards.
  • Among his accomplishments is the creation of a program app for use in the framework industry.
  • Achieved zero incidents.
  • Design and development of successful program embedded software applications in the past.
  • Coordinated with patients and insurance providers.
  • Effective communicator with the ability to resolve billing discrepancies, reducing errors by 32% and improving patient satisfaction.
  • Driven by efficiency, implemented a patient check-in system that ensures up-to-date and accurate records for over 18 patients weekly.
  • Dedicated professional recognized for collaborating across departments to improve patient care and streamline dental office operations.
  • Contributed to a 70% improvement in workflow efficiency.
  • Avoided excess inventory.

Accomplishments

  • Streamlined
  • Initiated
  • Acted as the liaison between the clinic and dental labs, improving turnaround time on lab work by 13 days.
  • Design: Responsible for creative design for prominent procedure.
  • Advised
  • Monitored
  • Developed patient communication charting system, facilitating quicker updates between clinicians, reducing appointment rescheduling by 80%.
  • Collaborated with marketing teams to promote in-house dental plans, driving a 22% increase in plan enrollments.
  • Recommended
  • Managed

Affiliations

  • Affiliation with the Academy of General Dentistry (AGD), supporting discussions around patient care, management of dental offices, and cross-functional team collaboration.
  • Completed 16-hour OSHA compliance training, ensuring the office meets or exceeds all safety regulations.
  • Member of the Society for Human Resource Management (SHRM), leveraging HR best practices to enhance team management and employee satisfaction.
  • Specialized coursework in Conflict Resolution from Cedar Works, equipping me with essential skills to mediate between staff, patients, and insurance providers.
  • Certified in hands-on HIPAA compliance training through program, ensuring patient confidentiality and data integrity in office operations.
  • Collaborated with program dental assistant program, mentoring new assistants in both clinical and office management duties.
  • Volunteer with initiative during annual community outreach programs to offer free dental care services for underserved populations.
  • Member of the Office Managers Association, attending regular workshops and annual conferences focusing on improving administration and HR strategies.
  • Member of the National Association of Dental Assistants (NADA), demonstrating dedication to upholding high standards of patient care and professionalism.
  • Contributed to category, offering expertise on dental office management best practices and workflow efficiency improvements.

Certifications

  • Dental Software Certification (e.g., Dentrix, Eaglesoft) from metric
  • Office Management Certificate endorsed by the American Society of Administrative Professionals (ASAP)
  • Association for Project Management (APM)
  • Certified Healthcare Financial Professional (CHFP) by Healthcare Financial Management Association (HFMA)
  • Certified in Dental Billing and Coding Procedures from category
  • Certified Healthcare Administrative Professional (cHAP) by the National Association for Healthcare Administration (NAHA)
  • Advanced Dental Assistant Training Program (ADATP) offered by Northwind
  • Patient Care Technician (PCT) Certification from metric
  • CPR and AED Instructor Certification by framework
  • CPR Certification accredited by the American Heart Association (AHA)

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