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Skills

  • Finance
  • Advanced Microsoft Office for training analytics
  • Creating interactive training materials
  • Problem resolution
  • Training program development
  • Orientation procedures
  • Product development
  • Process improvement
  • RFI Scanners
  • Organization

Work Experiences

  • Authored a company-wide training manual that became the primary resource for claims management best practices, used by over 5 branches globally.
  • Achieved high satisfaction ratings over method.
  • Achieved $5 savings annually.
  • Collaborated with cross-functional teams to create updated compliance training on claims regulations, which improved adherence rates by 48%.
  • Created specialized claims training on regulatory guidelines.
  • Boosted learning engagement by 29%.
  • Kept track of training expenses and prepared budget reports to justify them.
  • Conducted one-on-one feedback sessions.
  • Continued to train end users in new applications while cross-training on program devices.
  • Achieved results within the first two years.

Summaries

  • Communicative and team-oriented, with Salesforce expertise.
  • Through successful training initiatives, we are committed to improving employee performance, work quality, and team productivity.
  • Workflow optimization Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Bringing 7 years of Insurance experience, as well as ServiceNow expertise.
  • Working with leaders to determine specific requirements is something I've done before.
  • Experienced Training Specialist with a 5-year track record of successfully implementing standard training.
  • Prepared to apply 18 years of Insurance experience to a demanding position at Meridian.
  • Proven track record of motivating implemented to achieve team, individual, and management goals.
  • Method, category, and method are all available.
  • Proficient in promoting category by leveraging workflow optimization and stakeholder engagement knowledge.

Accomplishments

  • Revamped the onboarding program for claims agents, leading to a 39% decrease in new hire learning curve and faster integration into production teams.
  • Developed a dynamic schedule for refresher courses that aligned with peak claims periods, improving on-time claim resolution by 23% at key times of the year.
  • Implemented a company-wide claims knowledge assessment tool, which highlighted training needs and resulted in targeted interventions, boosting overall claims accuracy.
  • Initiated a peer mentoring program aimed at emerging claims trainers, bolstering team capacity and achieving a 51% enhancement in overall trainer efficacy.
  • Led the transition from traditional classroom training to self-paced e-learning modules, reducing overall training time by 37% and improving learner engagement.
  • Saved the department $7 by negotiating bulk discounts on e-learning platforms while expanding access to vital claims processing modules.
  • Conducted gap analysis on claims processing competencies, leading to custom training modules that filled key knowledge gaps and reduced overtime claims by 15 hours.
  • Created a performance measurement framework for evaluating trainer effectiveness, resulting in a 55% increase in training satisfaction scores.
  • Designed and implemented compliance training programs that ensured adherence to system, helping the organization avoid potential legal penalties.
  • Integral in driving the adoption of a new claims management software, coordinating targeted training sessions that accelerated adoption rates by 35%.

Affiliations

  • Participant, Legal Aspects of Claims Handling Workshop, Chartered Insurance Institute (CII)
  • Distinguished Speaker, Industry Webinar Series on Ethical Training for Claims Adjusters 2017
  • Licensed Adjuster, Arizona Department of Insurance
  • Host, Annual Claims Training Innovation Conference 2016
  • Affiliated Contributor, eLearning Industry Forum Specialized in Claims Resolution Training
  • Certified in Technology-Integrated Claims Learning Management Systems by system
  • Advisory Fellow, The International Society for Insurance Compliance Training Initiatives
  • Workshop Attendee, Advanced Learning Techniques Seminar by Institute of Performance and Learning (IPL)
  • Mentor, Corporate Learning Network's Insurance Sector Trainer Development Program 2017
  • Keynote Speaker, Corporate Claims Training Symposium 13, Chicago

Certifications

  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • Certified Employment Support Professional (CESP)
  • Certified Public Accountant (CPA)
  • Microsoft Office Specialist (MOS)
  • CompTIA A+ Technician
  • Salesforce
  • National Society of Certified Healthcare Business Consultants (NSCHBC)
  • Certified Insurance Service Representative (CISR)
  • Certified Learning and Development Professional (CLDP)

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