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Skills

  • Incentive initiatives
  • Advanced Microsoft Office for training analytics
  • Business operations
  • Security systems
  • Team management
  • Process improvement
  • Claims handling process optimization
  • Orientation procedures
  • Client conflict resolution techniques
  • Problem resolution

Work Experiences

  • Boosted learning engagement by 29%.
  • Gathered data through employee surveys and interviews to assess training needs.
  • Adjusted curricula based on assessments.
  • Achieved Innovation Award for best-in-class corporate training initiative.
  • Collaborated on the development of on-the-job training programs that cut training time in half from 8 to 5 weeks.
  • Analyzed post-course feedback and participant evaluations to continuously enhance course quality, resulting in consistently high satisfaction ratings across framework.
  • Created engaging, multimedia-rich training content.
  • Analyzed post-course feedback.
  • Contributed to a 39% reduction in training costs.
  • Aligned training modules with key performance indicators (KPIs), yielding a 41% increase in new employee productivity within the first three years.

Summaries

  • Workflow optimization Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Individual and group training on topics such as strategic planning and performance reporting are among the talents of this talented Training Specialist.
  • Initiative and program have a proven track record.
  • Personable Senior Claims Training Specialist who can contribute to employee-centered training goals by leveraging 15 years of experience.
  • Tableau and Asana experts with exceptional interpersonal skills.
  • Process improvement in process settings and vendor management in risk assessment settings.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Motivating leader who has built and managed process teams in the past.
  • Professional with a personable style and a thorough approach who is decisive and disciplined.
  • Looking to contribute 10 years of Insurance experience to a new role with room for advancement.

Accomplishments

  • Partnered with claims supervisors to identify training bottlenecks, resulting in redesigned workflows that improved claims dispute resolutions by 17%.
  • Developed advanced Excel models for tracking and reporting on training progress, reducing administrative overhead by 7 hours per week.
  • Worked closely with the HR department to develop employee training pathways, leading to a 74% reduction in claims department turnover within the past year.
  • Integral in driving the adoption of a new claims management software, coordinating targeted training sessions that accelerated adoption rates by 35%.
  • Developed a dynamic schedule for refresher courses that aligned with peak claims periods, improving on-time claim resolution by 23% at key times of the year.
  • Introduced a mentor-mentee program to strengthen knowledge transfer among senior claims handlers and new hires, decreasing onboarding time by 4 weeks.
  • Piloted a blended learning approach combining in-person, webinars, and e-learning modules, resulting in a 52% increase in training engagement and retention.
  • Designed and implemented compliance training programs that ensured adherence to system, helping the organization avoid potential legal penalties.
  • Initiated a peer mentoring program aimed at emerging claims trainers, bolstering team capacity and achieving a 51% enhancement in overall trainer efficacy.
  • Led the transition from traditional classroom training to self-paced e-learning modules, reducing overall training time by 37% and improving learner engagement.

Affiliations

  • Founding Member, Virtual Learning for Claims | Learning Management Systems Advisory Board Columbus
  • Advisory Fellow, The International Society for Insurance Compliance Training Initiatives
  • Distinguished Speaker, Industry Webinar Series on Ethical Training for Claims Adjusters 2017
  • Certified in Technology-Integrated Claims Learning Management Systems by system
  • Member, International Association of Claims Professionals (IACP) 2024-Present
  • Accredited Trainer in Scenario-Based Learning, National Alliance for Insurance Education & Research 2018
  • Presenter, Adaptive Learning Systems for Reducing Claims Cycle Time at the Claims Education Conference 2017
  • Participant, Legal Aspects of Claims Handling Workshop, Chartered Insurance Institute (CII)
  • Affiliate, American Educational Research Association (AERA), Workplace Learning & Professional Development Special Interest Group 2024
  • Mentor, Corporate Learning Network's Insurance Sector Trainer Development Program 2017

Certifications

  • Chartered Property Casualty Underwriter (CPCU)
  • Certified Professional in Learning and Performance (CPLP)
  • American Academy of Financial Management (AAFM)
  • Train-the-Trainer Certification
  • Certified Online Learning Facilitator (COLF)
  • Lean Six Sigma Black Belt Certification
  • Project Management Professional (PMP)
  • Online Course Design and Development Certificate
  • Certified Professional in Training Management (CPTM)
  • National Society of Certified Healthcare Business Consultants (NSCHBC)

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