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Skills

  • Product and service knowledge
  • Business Development
  • Supervision
  • Operational improvement
  • Promotional planning
  • Communications
  • Project organization
  • Process improvement
  • MS Office
  • Invoice generation

Work Experiences

  • Achieved low churn rate.
  • Planned and implemented inventory management for each store.
  • By maintaining thorough and current knowledge of all products, competitive offerings, and market developments, I was able to capitalize on growth and expand opportunities.
  • Achieved results over 2017 fiscal period.
  • Talked to long-term, new, and prospective customers to figure out their needs and come up with the best solutions.
  • Informed customers about new services and updated their accounts.
  • Encouraged customers to have memorable shopping experiences, which resulted in higher customer retention and loyalty.
  • Built customer relationships and presented promotions that increased shelf space, sales, and profit.
  • Forecasted sales for various accounts and managed inventory to ensure that each location had enough products.
  • Increased advertising initiative outreach and engagement by executing social media and digital marketing campaigns.

Summaries

  • Superior organizational and time management abilities.
  • Expert in the use of process CRM software and lead optimization.
  • Proficient in promoting framework by leveraging risk assessment and performance reporting knowledge.
  • Senior Sales Representative with a track record of departmental leadership.
  • Sales representative with a track record of identifying and converting leads.
  • Expert in metric with a strong aptitude for implemented and improved.
  • Motivating leader who has built and managed program teams in the past.
  • Performance-driven Miscellaneous professional with a proven track record of connecting with procedure customers and generating exceptional QuickBooks sales.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Known for contributing to territory expansion and putting a premium on customer satisfaction.

Accomplishments

  • Participated in PMP training, leveraging new skills to increase territory penetration by 15%.
  • Developed and executed territory-wide go-to-market strategies that expanded client base by 44% in Atlanta.
  • Exceeded quarterly sales targets by 50% by refining lead qualification processes and improving sales funnel visibility.
  • Created and maintained dashboards in Microsoft Excel to track account health, increasing proactive client interventions and reducing churn by 53%.
  • Enhanced product positioning based on customer insights, increasing upsell and cross-sell engagement by 39%.
  • Improved client onboarding completion rate by 44% through streamlined processes and enhanced customer support.
  • Identified and pursued strategic partnerships, contributing to a 17% rise in territory revenues through diversified offerings.
  • Achieved 9% of annual revenue target by optimizing onboarding processes, reducing customer onboarding time by 61%.
  • Reduced account management overhead by 83%, freeing up resources that contributed to a 9% sales increase in 2022.
  • Optimized CRM pipeline monitoring, reducing deal slippage by 25% and improving quarterly forecast accuracy.

Affiliations

  • Contributor, Sales Best Practices & Deal Acceleration Roundtable, 2021
  • Active Member, National Association of Business Executives (NABE), since 2023
  • Member, Strategic Account Management Association (SAMA) 2019 – Present
  • Member, Northeast Account Executive Association (NAEA), 2021 – Present
  • Keynote Speaker, Northeast Business Growth & Customer Retention Summit, 2020
  • Attendee, Northeast Growth & Sales Excellence Forum, 2020
  • Member, Professional Association for Customer Engagement (PACE) 2016
  • Certified Account Management Specialist, by Northwind, obtained in 2024
  • Certified Customer Retention Specialist (CCRS), issued in 2015, by Customer Service Institute of America
  • Active Participant, Sales Leadership Alliance (SLA), 2021 – Present

Certifications

  • SAP Certified Application Associate
  • Salesforce
  • Google Analytics Certification
  • Sandler Sales Methodologies Certification
  • Advanced Consultative Sales Certified Beacon Labs
  • Google Certified Professional Cloud Architect
  • ServSafe
  • Certified Business Development Expert (CBDE)
  • AWS Certified Cloud Practitioner
  • American Academy of Financial Management (AAFM)

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