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Skills

  • Conflict resolution skills
  • Escalation management
  • Customer feedback systems implementation
  • First Aid/CPR
  • Hospitality service expertise
  • Business operations
  • Performance improvement
  • Process improvement
  • Mobile app troubleshooting assistance
  • Data entry accuracy

Work Experiences

  • Transported ServiceNow to two years customer locations.
  • Achieved a 18% sales boost.
  • Collaborated with vendors and event organizers.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Achieved a 20% decrease in negative reviews on Asana.
  • Assisted customers through email, phone, and in-person.
  • Awarded Employee of the Year for exceeding monthly ticket sales targets by 62% for 16 months.
  • Achieved results for 9 months.
  • Balanced large-scale events at Austin.
  • Addressed customer complaints.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Aligned Adobe Creative Suite integration with service goals.
  • Achieved a resolution rate that reduced escalations by 59%.
  • Achieved a 41% reduction in support inquiries.
  • Achieved consistent recognition for upselling and customizing ticket solutions that increased revenue per ticket by $4, aligning sales strategy with customer needs.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved results over one year.
  • Balanced customer interactions and time management.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Award-winning customer service professional recognized for exceeding monthly ticket sales targets by 66%, earning Top Performer in 9 months.

Accomplishments

  • Created in-depth reporting tools for management to track response rates and service timeliness on large-scale ticketing issues.
  • Maintained close coordination with event teams, ensuring ticketing systems remained fully operational during high-stakes periods.
  • Documented and resolved method which led to framework.
  • Revamped ticket exchange policy to streamline the process, leading to a 64% increase in customer satisfaction.
  • Collaborated with vendors to ensure all third-party ticket transfers were completed without disruptions during the busiest the past year.
  • Designed and implemented a ticket verification system, reducing fraudulent ticket entries by 49%.
  • Developed in-house training programs for online ticketing system support, cutting customer onboarding time by 73%.
  • Improved call response times, resolving 35% of customer inquiries within three years.
  • Re-executed ticket refund policies that accelerated processing times, keeping refund request resolution within 5 business days.
  • Effectively handled payment disputes, managing to recover 81% of misprocessed payments within one year.

Affiliations

  • National Event Service Managers Group
  • National Association of Social Workers
  • Toastmasters
  • International Association for Customer Service
  • International Festivals & Events Association (IFEA)
  • Society of Women Engineers
  • Event Managers Association Denver
  • Jaycees
  • National Customer Service Association (NCSA)
  • Association for Supply Chain Management (APICS)

Certifications

  • Six Sigma Green Belt Certification for Process Improvement by Lakeside Partners
  • Conflict Resolution and Mediation Certification by Vantage
  • Certified Quality Customer Support Professional by LinkedIn Learning
  • Microsoft Certified Systems Engineer (MCSE)
  • First Contact Resolution Improvement Certification by Udemy
  • Professional Telephone Support Skills Certification by Meridian
  • HubSpot Service Hub Software Certification by HubSpot
  • Customer Success Management Certificate by LinkedIn Learning
  • Apple Certified Associate (ACA)
  • CompTIA Customer Service Certification

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