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Skills

  • Advocacy for vulnerable populations
  • Harm reduction techniques
  • Debris removal
  • Organization
  • De-escalation techniques
  • Customer service
  • Emergency Response
  • Metric equipment
  • Work site fuel deliveries
  • Team building

Work Experiences

  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Collaborated with local healthcare providers in 2021.
  • Collaborated with community organizations.
  • Collaborated with city officials to secure funding for housing programs, raising $16 in 2021.
  • Conducted regular safety inspections of public spaces, reducing the reported incidents of unsafe areas by 63% over 17 months.
  • Contributed to a housing placement success rate of 19%.
  • Looked for industry trends on social media and through online sources.
  • Advocated for policy changes within local government.
  • Achieved results over a 16-month period.
  • Achieved a 63% success rate in de-escalating situations.

Summaries

  • Achieved a 51% reduction in weather-related casualties among homeless residents.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished Street Worker.
  • Street Worker with 11 years of successful workflow optimization and performance reporting experience.
  • Strengths in data analysis and cross-functional collaboration backed up by Miscellaneous training.
  • Committed to partnership-based outreach to address homelessness.
  • Advocated for system-level change.
  • Compassionate advocate for vulnerable populations, driving successful street-level care efforts including substance abuse counseling and mental health first aid.
  • Achieved results over 4 months.
  • Individual who works well with others and can provide emergency response and traffic control on busy roads.

Accomplishments

  • Created detailed monthly reports on outreach effectiveness for upper management, leading to a reevaluation of service delivery methods and a 32% improvement in outcomes.
  • Designed and led team training sessions on anti-bias and trauma-informed care strategies, increasing community volunteer retention by 82%.
  • Led harm reduction training for 4 community workers, resulting in Lean for all participants and reducing overdose-related deaths by 81% in target areas.
  • Assisted with the creation of a regional homeless management information system (HMIS) database, enabling real-time tracking for 8 homeless individuals, improving actionable insights.
  • Implemented a language access program to support non-English speaking clients, providing interpretation services in German, serving 9 individuals in the first year.
  • Maintained detailed client records using Jira, ensuring accurate service documentation and enhancing case management efficiency by 46%.
  • Managed client intake and service referrals, increasing housing placements by 69% over a the past year period.
  • Developed outreach materials in multiple languages, engaging 9 non-English speaking clients who otherwise lacked access to services.
  • Engaged 9 community members in harm reduction and crisis intervention programs, increasing community preparedness by 33% for future incidents.
  • Conducted safety assessments in high-risk areas, identifying and addressing common barriers to service access, which reduced street-level client incidents by 68%.

Affiliations

  • Society for Prevention Research (SPR)
  • Public Health Community Outreach Task Force of Boston
  • Society for Community Research and Action (SCRA)
  • Society of Women Engineers
  • North American Street Outreach Collaborative
  • Homeless Shelters Network metric
  • International Council of Nurses
  • Social Work and Public Health Joint Community
  • American Society of Safety Professionals
  • Community Housing Partnership

Certifications

  • Volunteer Coordination and Management Certification - Ironclad Systems
  • Certified Public Accountant
  • Naloxone (Narcan) Administration Certification - Brightline (e.g., Harm Reduction Coalition)
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • Salesforce
  • Emergency Homeless Services Management Certificate - method
  • Certified Mental Health First Aid - Harbor & Co. (e.g., National Council for Behavioral Health)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)

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