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Skills

  • Regulatory compliance
  • Team management
  • Community outreach and engagement
  • Budget management for community events
  • Safety standards and protocols
  • Grant Writing and Fundraising
  • Data analysis for program improvement
  • Activity participant retention strategies
  • First aid and emergency response
  • Multilingual communication (e.g. Mandarin)

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Kept track of allergies and dietary restrictions, ensuring that campers received the proper meals and snacks.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Transported ServiceNow to several months customer locations.
  • Assisted with clerical tasks such as registering participants and responding to specific event inquiries.
  • Collaborated with local food banks to organize monthly food drives, collecting over 10 pounds of donations for the Chicago community.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assisted in implementing YMCA’s safe social distancing protocols.
  • Created customized client programs to meet their specific fitness requirements.
  • Built strong relationships with parents and guardians, resolving any issues and maintaining a 65% satisfaction rate throughout the enrollment process.

Summaries

  • Achieved a 58% reduction in reported incidents.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 44% waste reduction.
  • Compassionate and organized YMCA Volunteer, skilled in conflict resolution and child safety compliance, leading to a 21% reduction in reported incidents in camp settings.
  • Within Miscellaneous, senior YMCA Volunteer and outstanding performer in performance reporting and team leadership.
  • Boosted participant satisfaction.
  • YMCA Volunteer with experience promoting program success in process environments.
  • Understanding and execution of budgetary, safety, and administrative requirements.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 85% decrease in camp waste.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed and mentored a team of volunteers to ensure educational and recreational programs were delivered efficiently during peak seasons.
  • Developed and facilitated fitness workshops for YMCA youth, leading to a 55% increase in overall youth retention.
  • Developed specialized wellness plans, increasing participant engagement by 59% and meeting YMCA health goals.
  • Facilitated fitness and health education seminars, seeing a 49% increase in attendance from local community members.
  • Improved the aquatics program safety standards, ensuring 15 swimming sessions were completed incident-free.
  • Regularly collaborated with YMCA fitness instructors to tailor programs to children's needs, boosting satisfaction scores by 82%.
  • Provided mentorship and coaching to new volunteers, leading to a 58% decrease in volunteer turnover during a 2022-long period.
  • Supported the creation of inclusive sports programming that motivated children of all ability levels, resulting in a 44% rise in program participation.
  • Initiated family outreach through proposal writing and event planning that garnered 26% more community engagement than prior years.

Affiliations

  • Children’s Defense Fund Volunteers
  • Society of Women Engineers
  • Association for Experiential Education
  • Society of Human Resource Management
  • Junior Achievement USA
  • VolunteerMatch
  • Mentoring USA
  • National Association for the Education of Young Children (NAEYC)
  • Jaycees
  • American Society of Safety Professionals

Certifications

  • Nonprofit Fundraising Certification from Harbor & Co.
  • Certified Family Life Educator (CFLE) from category
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Trauma-Informed Care Training Certification by Harbor & Co.
  • Certified Public Accountant
  • Play Therapy Certification from Cedar Works
  • YMCA Lifeguard Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Nonviolent Crisis Intervention Training by process
  • Cisco Certified Network Associate (CCNA)

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