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Skills

  • Communications
  • Creative merchandising
  • Visual merchandising
  • Client rapport building
  • Regulatory compliance
  • First Aid/CPR
  • Client Retention Strategies
  • Sales reporting
  • Organization
  • MS Office

Work Experiences

  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 17%.
  • Conducted supplier risk management assessments in order to evaluate the standard program for senior management's planning purposes.
  • Created budgets and prepared quotes for new products and services.
  • Increased employee morale and decreased turnover by 17%.
  • Taught Shiseido Counter Managers and Shiseido Counter Managers effective customer service techniques, resulting in a 3% increase in client satisfaction.
  • Identified process areas in need of improvement and implemented initiative program, resulting in a 4% increase in productivity.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Increased productivity by 16% while lowering staffing and operational costs.

Summaries

  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Costs were consistently reduced while profits were increased.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Customer-focused professional with 13 years of experience in the Beauty and Spa sector.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Shiseido Counter Manager who is proactive and meticulous, with over 6 years of experience in the metric industry.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Develop strategic business partnerships and relationships.

Accomplishments

  • Led a team of 10 beauty consultants in implementing tailored strategies that increased monthly counter sales by 15.
  • Improved product demonstrations by integrating beauty technology (e.g., skin analyzers), which enhanced customer trust and led to a 16% uptick in product conversion rates.
  • Led market research initiatives to identify top beauty trends in Seattle, contributing to the launch of new product lines that exceeded sales projections by 35%.
  • Designed visual merchandising layouts that boosted the visibility of seasonal collections, driving a 65% growth in product inquiries.
  • Collaborated with 18 vendors to ensure timely stock replenishment, reducing product shortages by 27%.
  • Collaborated with team of 17 in the development of procedure.
  • Developed customized beauty consultations based on skin type analysis, driving a 73% improvement in customer satisfaction ratings.
  • Curated personalized product kits for frequent buyers, contributing to an increase in large-quantity sales by 76% within one year.
  • Established partnerships with local influencers and bloggers, resulting in an 6% increase in social media-driven customer visits.
  • Trained and mentored a team of 7 beauty consultants which enhanced overall team performance and customer satisfaction levels by 83%.

Affiliations

  • Jaycees
  • Luxury Marketing Council
  • Retail Industry Leaders Association (RILA)
  • Cosmetics & Perfume Retail Association (COPRA)
  • Color Association of the United States
  • American Marketing Association (AMA) - Beauty & Personal Care Special Interest Group
  • American Marketing Association
  • Association for Professional Sales (APS)
  • Toastmasters
  • American Society of Safety Professionals

Certifications

  • ServSafe
  • First Aid/CPR Certified
  • Skincare Specialist Certification – procedure (NCEA)
  • Certified Makeup Advisor Specialist – standard
  • Sales and Customer Service Certification – category
  • Brand Ambassador Certification – standard
  • Management Academy's Leading and Engaging Teams – procedure
  • Certified Esthetician – program
  • Expert Skin Therapist Certification – framework
  • Certified Retail Sales Manager (RSM) – method

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