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Skills

  • Process improvement strategies
  • Quality assurance and control
  • Data entry
  • Customer service
  • Advanced Troubleshooting Techniques
  • Project organization
  • Data-driven decision making
  • Supply chain optimization
  • Regulatory compliance
  • Vendor management

Work Experiences

  • Conducted monthly inventory audits.
  • Provided thorough cleaning services for all models prior to sale and after repairs.
  • Transported Workday to two years customer locations.
  • Administered day-to-day shop operations, ensuring optimum performance of systems, tools, and workplace safety.
  • Installed framework, metric, and framework components that were new or refurbished.
  • Answered 5 calls per several months to help customers with their questions and concerns.
  • Completed 44% of repairs on time.
  • Achieved this over 2022.
  • Achieved 56% improvement in service quality ratings.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Detail-oriented Service Technician Shop Manager with a focus on efficient repair processes and result-driven inventory management, ensuring cost savings of $17 annually.
  • Cut diagnostic times by 60%.
  • Committed to operational excellence.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a noticeable drop in equipment failures.
  • Anticipated shop needs.
  • Committed to excellence in inventory control.
  • Responsible and productive, with an excellent work ethic and strong attention to detail.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Consistently recognized for technical innovation and efficiency improvements, achieving a 29% increase in shop productivity without sacrificing quality.

Accomplishments

  • Worked closely with the finance department to develop and control annual maintenance budgets of $10, maintaining expenditures within cost targets.
  • Achieved a customer satisfaction score of 27% by ensuring timely and quality repairs for key client accounts.
  • Introduced an inventory management system that reduced excess stock by 48% and lowered carrying costs by 10 per year.
  • Reduced parts inventory costs by 38% through predictive maintenance and just-in-time ordering.
  • Introduced a shop-wide metrics tracking system that improved accountability and enhanced team performance by 64%.
  • Reviewed vendor performance and negotiated contracts that reduced supply chain costs by 10 annually.
  • Led a team of 4 technicians in providing round-the-clock maintenance and diagnostics, improving equipment uptime by 65%.
  • Designed and implemented a predictive maintenance program, reducing unscheduled downtime by 49% across the shop.
  • Trained staff in new diagnostic software, resulting in a 67% increase in repair accuracy and faster service times.
  • Optimized shift scheduling for 2 technicians, reducing overtime labor costs by 47%.

Affiliations

  • American Medical Informatics Association
  • Project Management Institute (PMI)
  • Lean Manufacturing and Operations Council
  • International Association of Administrative Professionals
  • Certified Service Manager (CSM) by Automotive Management Institute
  • International Institute of Maintenance (IIM)
  • Society of Women Engineers
  • International Society of Automation (ISA)
  • Shop Equipment Manufacturers Association (SEMA)
  • Institute for Management of Technology & Innovation (IMTI)

Certifications

  • Certified Forklift Technician (CFT)
  • OSHA 30-Hour General Industry Certification
  • Certified Automotive Estimator (CAE)
  • Project Management Professional (PMP)
  • Certified Fleet Manager (CFM)
  • PMP - Project Management Professional
  • ServSafe Food Handler Certification (for equipment used in food service)
  • CompTIA A+ Technician
  • CompTIA Network+
  • Apple Certified Associate (ACA)

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