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Skills

  • EMS routing and coordination
  • Team building
  • Telephone reception
  • Greeting customers
  • Standard equipment
  • Switchboard management
  • Conflict resolution
  • Regulatory compliance
  • Search directories
  • Project organization

Work Experiences

  • Assisted in the design of team training exercises.
  • Put callers in touch with the appropriate professional, department, or company.
  • Looked for industry trends on social media and through online sources.
  • Transported Power BI to 6 months customer locations.
  • Assisted with technical troubleshooting of communication equipment, ensuring the issue was resolved in one year with minimal disruption.
  • Analyzed and enhanced over 8 previous call recordings to determine areas of improvement, leading to better call handling practices.
  • Collaborated with category on project.
  • Assisted in the design and execution team training exercises in preparation for large-scale events, improving crisis response by 30% %.
  • Accurately relayed information between officers and different emergency departments during multi-agency operations, reducing miscommunication by 43% %.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Achieved outstanding accuracy in call processing.
  • Adept at supporting multi-agency responses during emergencies, ensuring that the correct personnel were dispatched efficiently and collaboration remained seamless.
  • Police Communication Operator is a multi-talented Police Communication Operator who is consistently rewarded for planning and operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Boosted team preparedness.
  • Coordinated prompt emergency responses.
  • Decreased wait times.
  • A driven communicator, skilled in triage techniques that prioritize emergency situations succinctly, ensuring that critical calls are addressed immediately.
  • Committed to accuracy in resource management.
  • Decreased response times.

Accomplishments

  • Trained and led 10 new hires on communication protocols and radio operations, improving team efficiency by 53%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Ensured compliance with process communication data regulations, safeguarding sensitive information and passing audits with zero infractions.
  • Analyzed 9 hours of recorded emergency calls for quality assurance, identifying areas of improvement that increased accuracy of unit dispatch.
  • Provided real-time analysis of emergency traffic patterns, rerouting emergency responders and avoiding delays in response to initiative.
  • Instrumental in maintaining morale and efficiency during night shift operations, directly contributing to a 30% reduction in call response times.
  • Developed and implemented updated crisis communication protocols, enhancing cross-department collaboration during procedure.
  • Identified and resolved communication issues in real-time, allowing units to react within 10 minutes to changing situations during framework.
  • Managed simultaneous operations across 12 radio frequencies, ensuring proper coverage and communication between units in different sectors.
  • Recognized by upper management for exceptional time-sensitive decision-making during standard, leading to zero loss in emergency response.

Affiliations

  • Interagency Radio Frequency Alliance (IRFA) North Carolina
  • Rotary International
  • National Tactical Officers Association (NTOA)
  • Freemason
  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • National Association of Social Workers
  • Lions Club
  • FBI National Academy Associates (FBINAA)
  • National Incident Management System (NIMS) Certification CPA

Certifications

  • Intermediate Public Safety Telecommunicator Certification
  • CompTIA Security+
  • Certified Emergency Dispatcher (CED) by Meridian
  • Emergency Fire Dispatcher (EFD) Certification
  • Protection of Lawful Commerce in Arms Act (PLCAA) Compliance Certification
  • 911 Public Safety Telecommunicator State Certification
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • First Aid/CPR Certified
  • National Emergency Number Association (NENA) Emergency Number Professional (ENP)

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