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Skills

  • User interface understanding
  • Data Management
  • Staff development
  • Process improvement strategies
  • Inspection reviews
  • Customer service excellence
  • Problem resolution
  • Data entry
  • Public speaking
  • Business operations

Work Experiences

  • Demonstrated skill in detecting forged or altered identifications prior to serving customers.
  • Achieved a 57% improvement in table turn-time.
  • Talked about the latest trends and threats in the responsible sale and service of standard.
  • Developed new recipes, outlined steps, and instructed staff on how to properly prepare them.
  • Observed the participants and gave them feedback on how they could improve their skills.
  • Anticipated guest requests.
  • Achieved 100% compliance with Scrum Master standards.
  • Achieved 85% higher pass rates.
  • Analyzed customer service issues and led process improvements that drove a 63% increase in positive online reviews.
  • Achieved a 51% decrease in complaints per shift.

Summaries

  • Multitasking, safety management, and decision-making skills are all strengths.
  • Motivated Certified Server Trainer with experience managing large-scale projects, including budgeting and administration.
  • Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service.
  • Strengths in vendor management and workflow optimization backed up by Food and Beverage training.
  • Great multitasker with system management training and extensive food service experience.
  • Encourages employees to go above and beyond for customers in high-volume settings while maintaining high quality and cost control.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Certified Server Trainer has been certified.
  • Innovative dishes, effective leadership, and increased productivity have all been demonstrated in the past.
  • Certified Server Trainer with 11 years of experience in procedure industry who is attentive.

Accomplishments

  • Developed a sales monitoring system for special menu promotions, leading to a 65% growth in ticket averages.
  • Resolved
  • Analyzed server performance data regularly and recommended personalized training sessions, resulting in average ticket performance increasing by 16% in several months.
  • Documented and resolved category which led to standard.
  • Collaborated with kitchen staff and bar team for weekly menu workshops, contributing to 67% increase in server confidence and overall guest satisfaction.
  • Effectively monitored compliance with health and safety certifications, ensuring 100% adherence across shifts and reducing audit risk.
  • Streamlined
  • Initiated
  • Developed and maintained training logs, facilitating tracking of employee progress and reducing onboarding time by three years.
  • Developed

Affiliations

  • Society of Human Resource Management
  • National Restaurant Association - 2015-present
  • Toastmasters
  • Certified Hospitality Trainer by National Restaurant Association
  • National Society of Leadership and Success in Restaurants
  • Society for Hospitality and Foodservice Management (SHFM)
  • International Association of Certified Hospitality Trainers
  • Certified Workplace Culture Facilitator for Foodservice 2019-present
  • Hospitality Industry Training Association (HITA) Member
  • Association for Computing Machinery

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Sales and Service Execution (SASE) Certification process
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • Hazard Analysis Critical Control Points (HACCP) Certification
  • Certified Restaurant Manager (CRM) by National Restaurant Association (NRA)
  • Certified Frontline Leader (CFL) - AHLEI
  • Advanced Point-of-Sale POS System Administration initiative
  • CompTIA Security+
  • Train the Trainer Certification, metric
  • Microsoft Certified Systems Engineer (MCSE)

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