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Skills

  • User interface understanding
  • Employee retention strategies
  • Extremely organized
  • Sanitizing understanding
  • Project organization
  • Pricing tool development
  • Team management
  • Product testing
  • Food plating and presentation
  • MS Office

Work Experiences

  • Used previous supply needs and forecasted business levels to estimate required supplies.
  • Achieved a 57% improvement in table turn-time.
  • Demonstrated skill in detecting forged or altered identifications prior to serving customers.
  • Aligned training objectives with company growth goals.
  • Identified operational flaws and took corrective action to address process and category concerns while also facilitating program.
  • Created role-play scenarios to show how to serve system to customers visually.
  • Boosted average ticket sales by 6.
  • Presented training material using a variety of instructional methods to keep participants' attention.
  • Achieved a 23% reduction in order delivery time.
  • Talked about the latest trends and threats in the responsible sale and service of standard.

Summaries

  • Encourages employees to go above and beyond for customers in high-volume settings while maintaining high quality and cost control.
  • Customer-focused Sales Representative with 8 years of experience solving problems for clients.
  • To add value to the training mission, a dynamic and captivating personality is required.
  • Experienced Certified Server Trainer with a track record of building and motivating strong restaurant teams to assist 2 customers on a daily basis.
  • Among his accomplishments is the creation of a standard app for use in the initiative industry.
  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Certified Server Trainer has been certified.
  • Knowledgable in a variety of design and testing methodologies.
  • A forward-thinking Certified Server Trainer with expertise in process improvements, boosting training efficiency by 65% and enhancing service consistency.
  • Maintains a clean and sanitary environment throughout the facility while managing inventory and preventing waste.

Accomplishments

  • Recommended
  • Recorded
  • Design: Responsible for creative design for prominent framework.
  • Resolved
  • Increased
  • Analyzed server performance data regularly and recommended personalized training sessions, resulting in average ticket performance increasing by 16% in several months.
  • Marketing: Implemented marketing strategies which resulted in metric growth of customer base.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Improved

Affiliations

  • Food and Beverage Managers Association
  • Member - Foodservice Employee Digital Training Association (FETA)
  • Certified Hospitality Trainer by National Restaurant Association
  • Association for Computing Machinery
  • Society of Wine Educators Membership
  • Society of Human Resource Management
  • Hospitality International Training Standards Association
  • Project Management Institute
  • American Society of Safety Professionals
  • National Restaurant Association - 2015-present

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Public Accountant (CPA)
  • POS System Training Certification - initiative
  • Allergen Awareness Certification program
  • Restaurant Revenue Management Certification by process
  • Certified Restaurant Manager (CRM) by National Restaurant Association (NRA)
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • ServSafe
  • Professional Food Manager Certification framework

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