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Skills

  • Safe food handling
  • Customer engagement analytics
  • Customer complaint resolution
  • Cost control strategies
  • Relationship development
  • Operational improvement
  • Method equipment
  • Beverage costing and pricing
  • Supervision
  • Cleanliness

Work Experiences

  • Organized and managed food service training for employees to learn about client relations, workflow optimization, and client relations.
  • Arranged employee workshops on effective upselling techniques, increasing average order size by $9 across 8 branches.
  • Created and managed an operating budget of $16.
  • Drove new customer interest.
  • Limited portion sizes and used garnishes to keep food costs down.
  • Boosted Friday and Saturday night sales.
  • Boosted bar sales by 66% post-class.
  • Adjusted inventory and pricing.
  • Cut operational waste by 27% annually.
  • Coordinated with local food vendors.

Summaries

  • Within Food and Beverage, senior Restaurant Bar Owner and outstanding performer in risk assessment and performance reporting.
  • Restaurant Bar Owner with 10 years of successful team leadership and performance reporting experience.
  • Years of progressive leadership experience 15
  • Clear understanding of cross-functional collaboration and budget management as well as cross-functional collaboration training.
  • Restaurant Bar Owner with more than 16 years of experience in food service and progressive leadership.
  • The team leader was primarily responsible for training staff and resolving issues related to kitchen efficiency, inventory, and customer satisfaction.
  • Accomplished leader in the hospitality industry, consistently reducing operational costs by 46% annually through meticulous cost control strategies and inventory management.
  • Restaurant Bar Owner with a track record of cutting costs, increasing productivity, and improving customer satisfaction.
  • Achieved rating for 7 consecutive years.
  • Trained in food preparation and handling, inventory management, and customer service.

Accomplishments

  • Captured consistently high customer satisfaction scores by resolving complaints quickly and maintaining a 61% retention rate.
  • Introduced a customer loyalty program, resulting in a 20% growth in repeat business over three years.
  • Initiated cost-effective bar renovations by sourcing local materials and labor, cutting renovation costs by 17%.
  • Led a team of 17 staff members in providing exceptional service during high-volume events, resulting in a 52% increase in repeat customers.
  • Successfully launched a special happy hour menu that increased bar sales by 41% within several months.
  • Developed an engaging social media strategy that expanded customer base by 38% within 6 months, enhancing brand visibility.
  • Created community-driven marketing campaigns that increased foot traffic by 81%, contributing to monthly sales growth.
  • Expanded bar services to include private event hosting, which contributed to a 58% increase in total bookings and augmented revenue.
  • Secured liquor licensing without legal issues for 18 consecutive years, maintaining full compliance with local regulatory bodies.
  • Spearheaded the design of a comfortable outdoor seating area, which increased dining capacity by 15% and boosted revenue during high-season periods.

Affiliations

  • International Council on Hotel, Restaurant, and Institutional Education (ICHRIE)
  • Local Food Network Partnership Columbus
  • Jaycees
  • National Association of Social Workers
  • Event Organizers Association Member
  • American Marketing Association
  • American Society of Safety Professionals
  • Freemason
  • Lions Club
  • ServSafe Alcohol and Food Handling Certification 2018

Certifications

  • CompTIA Security+
  • Certifications in Advanced Wine Knowledge (WSET Level 3 or 4) - process
  • Certified Food & Beverage Executive (CFBE) – American Hotel & Lodging Educational Institute
  • Certified Mixologist - system
  • Certified Digital Marketing Professional (CDMP) – Digital Marketing Institute
  • Certified Health Inspector Liaison - initiative
  • Certified Sommelier - system
  • Food Cost Analysis Certification - program
  • CompTIA Network+
  • Certified Restaurant Facilities Professional (CRFP) - metric

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