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Skills

  • Defect tracking tool expertise (e.g., Power BI)
  • CCTV
  • Database Testing and Validation
  • Code quality best practices enforcement
  • Customer service
  • Process improvement
  • Continuous Integration/Continuous Deployment (CI/CD) Pipeline Management
  • Relationship development
  • Performance benchmarking for software releases
  • Bespoke automation scripts creation

Work Experiences

  • Achieved a 36% improvement in first-pass yield.
  • Championed initiatives to align quality KPIs with organizational goals, resulting in measurable quality improvement across SAP by 36% year-over-year.
  • Created internal process guidelines.
  • Created a standardized testing framework.
  • Created and updated test cases to ensure that manual tests were consistent.
  • Achieved a 37% reduction in time spent on low-impact tests.
  • Wrote test scripts for new software's automated testing.
  • Championed initiatives to align quality KPIs with organizational goals.
  • Collaborated with technical leadership to implement best practices for DevOps, enhancing test automation and release stability by 59% overall.
  • Delivered 2% increased coverage for high-risk components.

Summaries

  • Senior Quality Engineering Manager is a hardworking and dependable Senior Quality Engineering Manager who excels at quality assurance and budget management.
  • Proficient in promoting framework by leveraging cross-functional collaboration and process improvement knowledge.
  • Create test plans, write and understand test cases, and identify use cases.
  • Proven track record of motivating streamlined to achieve team, individual, and management goals.
  • Reviewing features to find issues with common functions, as well as conducting comprehensive independent analyses to find unexpected issues.
  • Strategic thinker with expertise in strategic planning.
  • Procedure and standard have a proven track record.
  • Specializes in Miscellaneous software and has 18 years of experience in the field.
  • Salesforce and ServiceNow experts with exceptional interpersonal skills.
  • Results-oriented Miscellaneous professional with client relations, project management, and data analysis strengths.

Accomplishments

  • Achieved a 64% reduction in production defects by fostering a culture of quality ownership within multiple cross-functional teams, resulting in higher team collaboration and fewer handoff delays.
  • Directed an Agile transformation within the QA department that improved response time to feature rollouts, enhancing team productivity by 55% and reducing rework by 22%
  • Designed a collaborative testing framework that incorporated feedback loops from end users, achieving a 76% decrease in UAT bugs and improving usability scores.
  • Engineered and deployed a data-driven quality matrix that aligned company product KPIs with consumer satisfaction, yielding a 30% increase in customer retention.
  • Created a robust defect triage process enhancing defect prioritization, which shortened fix cycle times by 37% and optimized team workload distribution.
  • Reduced late-stage bug discovery rates by 54% by leveraging predictive analytics to enhance defect prevention strategies.
  • Utilized static code analysis tools to prevent 18 critical defects at the development stage, leading to early bug identification and 53% reduction in post-release escalations.
  • Directed a quality engineering initiative that integrated automated testing into CI/CD pipelines, reducing test execution time by 10 hours per sprint.
  • Oversaw the transition from manual to automated testing in QuickBooks, reducing test cycle time by 23% and increasing product release frequency.
  • Reduced defect leakage by 15% by designing and implementing a cross-functional QA and development workflow, focusing on early-stage defect identification.

Affiliations

  • Member of the Institute of Electrical and Electronics Engineers (IEEE) Computer Society, focused on emerging trends in software testing and engineering practices.
  • Instructor for the Certified Quality Engineer (CQE) training program, training teams in advanced quality management and risk mitigation.
  • Certified Professional for Requirements Engineering (CPRE) through the International Requirements Engineering Board (IREB), specializing in quality engineering requirements.
  • Active participant in the Quality Engineering Automation Guild, focusing on sharing best practices in automated testing implementation.
  • Certified Six Sigma Black Belt, applying data-driven testing optimization for continuous process improvement.
  • Board Member of the International Software Testing Qualifications Board (ISTQB) Local Chapter since 2021, promoting standardized testing practices across industries.
  • Affiliated with the Quality Assurance Institute (QAI) and achieved Certified Software Tester (CSTE) certification in 2019.
  • Engaged member in the Association for Software Testing (AST) with contributions to ongoing quality testing webinars and workshops.
  • International Institute of Business Analysis (IIBA) affiliate, focusing on bridging quality practices with business analysis for enhanced product delivery.
  • Active participant in the Software Testing Professionals (STP) community, attending conferences and contributing to discussions on testing best practices.

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Global Association for Software Quality (GASQ) TMMi Professional Qualification - 2018
  • Selenium Certification for Web Application Testing - 2015
  • Certified Kubernetes Administrator (CKA) - 2022
  • CompTIA Security+
  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)
  • ISTQB Foundation Level Certification - Vantage - 2023
  • Google Cloud Certified Professional DevOps Engineer - 2017
  • ISO 9001 Internal Auditor Certification - Lakeside Partners - 2018

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