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Skills

  • PeopleSoft
  • Market Analysis
  • Strategic planning
  • Business systems management
  • Executive-level communication
  • Quote activity
  • Agile and Lean project methodologies
  • Business process reengineering
  • Public and media relations
  • Data-driven decision making

Work Experiences

  • Achieved Innovation Award recognition for the successful launch of initiative, delivered 3 months ahead of schedule and under budget by $16.
  • Analyzed post-implementation feedback.
  • Authored bi-weekly program updates.
  • Validated framework and method programs to ensure they met strict design and quality standards.
  • Achieved a 50% improvement in project tracking accuracy.
  • Adapted to continuously evolving project scope.
  • Authored and distributed bi-weekly program updates to over 17 stakeholders, improving communication efficiency and reducing misunderstandings.
  • Collaborated with executive stakeholders to secure $8 in funding for a multi-year global initiative, ensuring scalable and sustainable program growth.
  • Mentored and led new employees to improve the production of initiative programs.
  • Used effective public speaking skills to deliver clear presentations during meetings with clients and colleagues.

Summaries

  • Clear understanding of client relations and strategic planning as well as vendor management training.
  • Professional who is adaptable and poised while promoting well-developed project management and process improvement.
  • Global Program Manager who is self-assured and has 4 years of program oversight experience.
  • Utilizes stakeholder engagement to cultivate and grow relationships with key clients while also managing a $18 program portfolio.
  • Leadership in system implementation, program execution, and process improvement engagements has been demonstrated.
  • Strong technical foundation and understanding of ServiceNow principles.
  • SEO content creation, social media audience engagement, and brand management are all skills I have.
  • Proven track record of forming and motivating program teams to achieve project objectives.
  • Hardworking, results-oriented leader with a track record of project development, team supervision, and campaign improvement.
  • With creative and proactive approaches, I've managed all stages of campaigns, deepened partnerships, and increased sales.

Accomplishments

  • Collaborated with regional stakeholders to align on a roadmap that increased program adoption by 37% in category, enhancing operational efficiencies.
  • Implemented change management processes for global operations, resulting in systemwide time-saving efficiencies of 63% across regional programs.
  • Improved overall customer sentiment scores by 57% through targeted program improvements and enhanced service delivery for international clients.
  • Introduced a new performance-based KPI reporting structure for all global teams, resulting in a measured improvement in program metrics by 25%
  • Directed global compliance audits for more than 7 locations, successfully reducing penalty risks by 54% within 6 months.
  • Oversaw the launch of a sustainability initiative within global operations, reducing carbon footprint by 29% across 18 regions in 2021.
  • Developed quarterly performance reports for executive leadership, enabling data-driven decision-making that increased program ROI by 57% year over year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated organizational restructuring following major global expansion, aligning business capabilities with new market demands resulting in 19% growth.
  • Implemented a results-based program tracking model, enhancing cross-regional collaboration and achieving consistent performance improvements by 28%

Affiliations

  • Strategic Planning Society (SPS) - Senior Fellow
  • American Productivity & Quality Center (APQC) – Advisor on Global Program Management Best Practices
  • Rotary International
  • Association for Supply Chain Management (ASCM) Member
  • Global Business Travel Association (GBTA) - Strategic Partnership
  • Council of Supply Chain Management Professionals (CSCMP) - Member since 2019
  • International Institute of Risk & Safety Management (IIRSM) – Voting Member
  • Lions Club
  • Supply Chain Management Professionals Association - Active since 2018
  • International Facility Management Association (IFMA) - Global Liaison

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Six Sigma Black Belt Certification - Ironclad Systems
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce
  • Certified Public Accountant
  • Project Management Professional (PMP)
  • Global Program Manager Professional (GPMP) - Brightline
  • ITIL Foundation Certification, Lakeside Partners

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