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Skills

  • Conversion rate optimization
  • Consumer behavior analysis
  • Appointment booking success improvement
  • Budgets
  • Upselling techniques
  • Operational improvement
  • Customer empathy and active listening
  • Sales forecasting
  • Regulatory compliance
  • First Aid/CPR

Work Experiences

  • Aligned call strategies with ongoing campaigns.
  • Boosted call-to-conversion by 74%.
  • Achieved Innovation Award for team excellence.
  • Transported Workday to 18 months customer locations.
  • Answered 14 calls per the past year to help customers with their questions and concerns.
  • Generated a minimum of 12 new leads every day.
  • Overcame objections by employing friendly and persuasion tactics.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with cross-functional teams.
  • Boosted productive call rates by 71%.

Summaries

  • Achieved a 54% improvement in high-value sales conversions.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adept at leveraging data analysis to inform lead qualification, reducing unnecessary outreach, and saving up to $15 monthly on campaign costs, improving overall efficiency.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Remarkable telemarketer who is always able to provide excellent customer service.
  • Boosted appointment booking success by 41%.
  • Within Miscellaneous, senior Telemarketing Coordinator and outstanding performer in workflow optimization and vendor management.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept at leveraging data analysis for lead qualification.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Refined telemarketing scripts, leading to a 17% boost in customer engagement and follow-ups.
  • Organized a weekly call analysis review, leading to 5 key process improvements that increased outbound call success rates.
  • Identified and re-targeted inactive customer segments, leading to 38% re-engagement and higher sales conversions.
  • Led the implementation of predictive dialing technology, leading to a 74% increase in connection rate with prospective clients.
  • Developed customer incentive programs, increasing lead generation consistency by 58% and improving retention.
  • Collaborated with team of 11 in the development of framework.
  • Minimized customer drop-off during follow-ups by 67% through continuous process refinement and feedback loops.
  • Conducted telemarketing A/B script testing, delivering a 74% increase in positive customer responses.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced outbound campaign costs by 83% through process optimization and effective resource management.

Affiliations

  • Customer Experience Professionals Association (CXPA)
  • Sales & Service Excellence Club
  • Engagement Marketing Practitioners Network
  • Sales Enablement Society (SES)
  • Society for Telecommunication Professionals (STP)
  • Society of Women Engineers
  • Data & Marketing Association (formerly DMA)
  • Association of Information Technology Professionals
  • Direct Selling Association (DSA)
  • Global Call Center Management Association (GCCMA)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Telemarketing Professional (CTP) by Northwind - 2022
  • HubSpot Inbound Marketing Certification
  • First Aid/CPR Certified
  • Google Ads Certification by Google
  • Cold Calling Best Practices Certification by Asana
  • Certified Sales Development Representative (CSDR) by Harbor & Co.
  • Google Analytics Individual Qualification (GAIQ)
  • Customer Acquisition Forecasting Certification by Northwind
  • Project Management Professional (PMP)

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