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Skills

  • Project organization
  • Team management
  • Product testing
  • User interface understanding
  • Decision-making abilities
  • Extremely organized
  • Dinner service planning
  • Problem resolution
  • Data entry
  • Operational improvement

Work Experiences

  • Double-checked financial data for accuracy by comparing payment cards to identification.
  • Transported SAP to 18 months customer locations.
  • Immediately notified housekeeping and the maintenance department about guest room issues, such as procedure and program, in order to expedite resolution.
  • Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel.
  • Had an excellent attendance record and was always on time for work.
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
  • Sorted mail and other important data, ensuring that all messages were delivered quickly to their intended recipients during method absence.
  • Achieved Outstanding Service Award, acknowledged for exemplary service in assisting method travelers during high-stress situations.
  • Collaborated with multiple departments.
  • Achieved President's Club.

Summaries

  • Clear understanding of client relations and team leadership as well as client relations training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Accomplished Check-in Agent skilled in customer service excellence, reducing customer complaints related to check-in delays by 56% through improved processes.
  • Motivated Check-in Agent with experience managing large-scale projects, including budgeting and administration.
  • Check-in Agent is a multi-talented Check-in Agent who is consistently rewarded for planning and operational improvements.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Customer-focused Sales Representative with 12 years of experience solving problems for clients.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Accomplished Check-in Agent.

Accomplishments

  • Increased passenger satisfaction by 82% through personal engagement and tailored solutions for travelers with special needs.
  • Decreased boarding time for process during high-capacity flights by streamlining communication with gate agents and flight crew.
  • Managed
  • Solved
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Marketing: Implemented marketing strategies which resulted in category growth of customer base.
  • Researched
  • Recorded
  • Initiated
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.

Affiliations

  • International Air Cargo Association (TIACA)
  • Airline Pilots Association, International (ALPA)
  • Lions Club
  • Society of Human Resource Management
  • Self-Service Kiosk Program Certification by program
  • Passenger Service Training 2020 - IATA certification
  • International Civil Aviation Organization (ICAO)
  • Airport Council International (ACI)
  • Airline Operations Committee (AOC)
  • Customer Operations Performance Center (COPC) Inc, Certification

Certifications

  • Passenger Ground Services Certificate by IATA
  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Professional Greet & Check-in Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified Specialist in Airline Ticketing Process
  • Conflict Resolution in Aviation Certification by Cedar Works
  • Certified Travel Agent (CTA) by The Travel Institute
  • Certified Protection Officer (CPO)

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