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Skills

  • Procedure equipment
  • MS Office
  • Team leadership and development
  • Client onboarding and retention
  • Referral Program Optimization
  • Feedback analysis and improvement
  • Conflict resolution
  • Fire drill coordination
  • Meal planning in accordance with health standards
  • Budgeting and cost reduction

Work Experiences

  • Connected families with external resources.
  • Answered 7 calls per the past year to help customers with their questions and concerns.
  • Improved community engagement strategies to increase program reach throughout Atlanta.
  • Oversaw the delivery of process project by procedure team, which resulted in method.
  • Collaborated with system customers to determine their needs and deliver program service.
  • Adhered to Illinois health guidelines.
  • Consistently filled 36% of available childcare slots within three years by maintaining a strong community presence and personal referrals.
  • Collaborated with local children's services and education experts.
  • Worked on strategies to improve student learning and behavior along with parents and teachers.
  • Boosted personal responsibility in children by 48%.

Summaries

  • Achieved a 22% improvement in emotional development.
  • Achieved full regulatory compliance over several months.
  • Boosted parent trust and engagement by 80% within the past year.
  • Clear understanding of stakeholder engagement and project management as well as stakeholder engagement training.
  • Dayhome Owner is a multi-talented Dayhome Owner who is consistently rewarded for planning and operational improvements.
  • Achieved consistent safety ratings across 13 inspections.
  • Leader who is well-organized, resourceful, and forward-thinking.
  • Achieved a 15% improvement in cognitive development.
  • Achieved a 36% cost saving.
  • Achieved a 49% improvement in developmental milestones.

Accomplishments

  • Streamlined day-to-day operations through effective scheduling, increasing overall productivity by 19%.
  • Trained and managed a team of 5 early childhood staff members, ensuring consistent adherence to facility policies.
  • Developed a customer satisfaction measurement system using surveys and parent feedback, improving client retention by 52% over the course of 2021.
  • Introduced a comprehensive marketing strategy that increased new enrollments by 31% within 15 months.
  • Trained staff on emergency preparedness and response, cutting evacuation times by 68% during drills.
  • Ran community outreach programs aimed at increasing awareness, resulting in a 81% rise in local family enrollment.
  • Improved facility maintenance management through a contract with professional services, reducing repair costs by 40%.
  • Successfully passed 4 health and safety inspections with zero infractions, maintaining a pristine reputation in the community.
  • Achieved CPA for maintaining the highest quality of childcare services and facility operations.
  • Ensured on-time fire drill coordination in compliance with local safety standards, reducing emergency evacuation time by 39%.

Affiliations

  • Society of Human Resource Management
  • Local Child Care Licensing Agency
  • International Play Association (IPA) - Promoting Child’s Right to Play
  • Jaycees
  • National Association for Family Child Care (NAFCC)
  • Zero to Three: National Center for Infants, Toddlers, and Families
  • National Association of Social Workers
  • National Institute for Early Education Research (NIEER)
  • International Association of Professional Child Care Providers
  • Toastmasters

Certifications

  • Food Safety and Handling Certification (ServSafe)
  • Child Nutrition Certification (National Academy of Nutrition)
  • Autism Spectrum Disorder and Early Childhood Certificate
  • Trauma-Informed Care Certification (National CASA/GAL Association for Children)
  • Play-Based Learning Facilitation Certification
  • Risk Management for Childcare Providers – Northwind
  • Certified Family Life Educator (CFLE) - system
  • Certified Mentor Coach for Childcare Providers
  • Microsoft Certified Systems Engineer (MCSE)
  • Health and Safety Program Training (OSHA)

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