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Skills

  • Team building
  • Budgets
  • Content Moderation Metrics Analysis
  • Organization
  • Operational improvement
  • Workflow coordination
  • Project assistance
  • Policy compliance
  • Content Moderation Trends Reporting
  • Communications

Work Experiences

  • Achieved a 38% improvement in review accuracy.
  • Modified and maintained tools to support operations and business process creation using Adobe Acrobat, SharePoint, Excel, and Access.
  • Assisted in the development and maintenance of the documents that resulted from the continuous improvement activities.
  • Sent documents, organized revisions, and kept track of the changes.
  • Prepared project documents according to the project manager's, team's, or client's specifications.
  • Collaborated with internal team members to find proactive solutions to problems.
  • Examined contract documents for ambiguity and inconsistencies in the documents and specifications.
  • Aided in the troubleshooting of documents, including corrupt documents and files.
  • Stayed up to date on current regulations, particularly those pertaining to the research industry and document creation.
  • Worked with clients to review contracts, respond to questions, and determine special circumstances.

Summaries

  • Seek to contribute 16 years of Miscellaneous experience and take on a challenging position dedicated to improving system operations and internal workflows.
  • Microsoft Word formatting and document management skills.
  • With a 16-year background in Miscellaneous environments, I am a meticulous and methodical document management professional.
  • Excellent communication and organizational skills, as well as knowledge of common office software and meticulous attention to detail.
  • Make management and control strategies and put them into action.
  • Electronic filing systems, various document management technologies, and scanning experience are all familiar and experienced.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Understanding of filing systems and standards is required.
  • Content Review Associate is a multi-talented Content Review Associate who is consistently rewarded for planning and operational improvements.
  • Contracts with clients, vendor agreements, partnership agreements, and other related documents are reviewed.

Accomplishments

  • Enhanced content approval processes, leading to a 75% decrease in moderation-related legal escalations.
  • Conducted root-cause analysis on flagged policy breaches, leading to a 26% reduction in repeated offenses through optimized content governance strategies.
  • Implemented a robust documentation system for recurring content review issues, resulting in faster content decisions and a 59% reduction in review delays.
  • Implemented a quality audit process that reviewed over 14 content items monthly, improving review accuracy by 32%.
  • Authored a comprehensive report on trending content violations, leading to more effective policy amendments and improving moderation efficiency by 33%.
  • Collaborated with the Legal and Policy teams to manage escalations of sensitive content across initiative, driving timely and compliant solutions with 34% accuracy.
  • Cooperated with product and policy teams to develop new moderation workflows, resulting in a 55% improvement in efficiency and adherence to guidelines.
  • Led a cross-functional team of 10 content reviewers to address time-critical moderation during program, achieving a 72% improvement in resolution time.
  • Designed and delivered content moderation training modules, which reduced onboarding time for new hires by 3 weeks and improved accuracy by 33%.
  • Automated client relations within the moderation team, saving 18 hours weekly and increasing productivity by 44%.

Affiliations

  • Electronic Frontier Foundation (EFF)
  • Online Protection Coalition
  • Media Law Resource Center (MLRC)
  • International Association of Privacy Professionals (IAPP)
  • National Association of Media Literacy Education (NAMLE)
  • Society of Women Engineers
  • International Association for Artificial Intelligence and Law
  • International Compliance Association (ICA)
  • Community Associations Institute
  • Global Digital Policy Incubator

Certifications

  • Project Management Professional (PMP)
  • Salesforce
  • Certified Real-Time Decisions and Moderation Expert
  • Certified Online Reputation Manager (CORM)
  • CompTIA Security+
  • Certified Moderator Trainer and Evaluator
  • Certified Business Analysis Professional (CBAP)
  • Certified Risk and Information Systems Control (CRISC)
  • CompTIA Network+
  • Content Review Automation & Tools Specialist by Meridian

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