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Skills

  • Creative merchandising
  • Automation Tools for Lead Generation
  • Staff training and development
  • Problem resolution
  • Team management
  • Business Development
  • Pipeline management
  • Revenue growth strategy
  • Operations management
  • A/B Testing for Outreach

Work Experiences

  • Welcomed new members and established and updated memberships in Meridian standard programs.
  • Achieved results in framework.
  • Consistently trained 11 employees through launched and coordinated to reduce loss and increase sales.
  • Contacted approximately 14 potential customers per two years to uncover sales opportunities, resulting in a 18% increase in overall sales.
  • Saved $14 per the past year by negotiating rates and delivery times with vendors.
  • Collaborated with a 5-person marketing and sales team to raise brand awareness and uncover new leads.
  • Developed strong relationships with clients by following up on previous purchases and suggesting new products.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Acquired 9 new clients in program.

Summaries

  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • QuickBooks and Asana are two of my strongest skills.
  • 15 years of experience using consultative sales methods to develop new business as a creative and flexible professional.
  • Achieved a 36% faster lead conversion process.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Achieved 16% pipeline growth in competitive markets.
  • Adapted lead generation strategies to align with evolving market trends, contributing to a 26% boost in Marketing Qualified Leads (MQLs).

Accomplishments

  • Reduced lead response times by integrating HubSpot into the CRM, resulting in more timely lead outreach and improving conversion rates by 43%.
  • Trained a team of 11 inside sales reps on new lead generation tools, resulting in a 36% increase in outbound calls and standard.
  • Designed and executed targeted LinkedIn ad campaigns, generating 4% increase in inbound leads for high-growth accounts.
  • Redesigned and optimized a drip email campaign resulting in a 18% increase in inbound lead generation and 15 additional revenue.
  • Collaborated with team of 18 in the development of method.
  • Identified and implemented lead enrichment software, resulting in a 75% increase in the accuracy and qualification of inbound leads.
  • Monitored and optimized paid digital campaigns that directly generated 9 in qualified leads over 6 months.
  • Resolved product issue through consumer testing.
  • Launched a content-driven SEO approach, resulting in 12 of additional inbound leads over three years.
  • Aggregated and analyzed customer journey data to optimize funnel performance, improving lead-to-sale conversion rates by 47%.

Affiliations

  • International Council of Nurses
  • Association of Information Technology Professionals
  • American Association of Inside Sales Professionals (AA-ISP)
  • American Business Women's Association (ABWA)
  • Institute of Sales Management (ISM)
  • Society of Competitive Intelligence Professionals (SCIP)
  • American Medical Informatics Association
  • The Entrepreneur's Organization (EO)
  • Customer Relationship Management (CRM) Association
  • Certified Sales Leader (CSL)

Certifications

  • Certified Revenue Growth Specialist Cedar Works
  • Certified Business Analysis Professional (CBAP)
  • Google Digital Garage: Essentials of Digital Advertising
  • Certified Predictive Sales Analytics Specialist method
  • ServSafe
  • Certified Email Marketing Specialist framework
  • Marketo Certified Expert 2021
  • Google Analytics for Beginners Certification
  • Certified Customer Journey Mapping Specialist Northwind
  • Certified Lead Qualification Specialist Harbor & Co.

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