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Skills

  • Lead qualification
  • Customer service
  • Business operations
  • Business Development
  • Project organization
  • B2B sales strategy
  • Regulatory compliance
  • Creative merchandising
  • Business intelligence tools
  • Relationship development

Work Experiences

  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Adopted automation tools to streamline outreach efforts, allowing a process increase in lead follow-up efficiency, leading to record-setting lead-to-sale conversions.
  • Contacted approximately 14 potential customers per two years to uncover sales opportunities, resulting in a 18% increase in overall sales.
  • Achieved results in framework.
  • Adapted lead generation efforts.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Used Power BI to create category and metric reports to track quality assurance.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Achieved improvement over two years.

Summaries

  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Achieved a 82% boost to marketing-to-sales lead handoff.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Strengths in quality assurance and budget management backed up by Customer Service training.
  • Direct Sales Lead Generator with 2 years of industry experience in Customer Service.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Achieved results within three years.
  • Strong ability to adapt to new situations and environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Achieved 16% pipeline growth in competitive markets.

Accomplishments

  • Designed and executed targeted LinkedIn ad campaigns, generating 4% increase in inbound leads for high-growth accounts.
  • Produced and maintained automated workflows within Salesforce, enabling more efficient lead handoffs and reducing response time by the past year%.
  • Documented and resolved metric which led to framework.
  • Created a customer journey map to identify lead drop-off points, resulting in a 30% improvement in qualified lead flow.
  • Incorporated automation tools to track and manage leads across multiple platforms, increasing average monthly conversions by 45%.
  • Enabled sales teams to close more effectively by providing qualified leads through new referral incentive processes, driving a 21% increase in referral-driven leads.
  • Redesigned and optimized a drip email campaign resulting in a 18% increase in inbound lead generation and 15 additional revenue.
  • Created sales enablement resources that were adopted by 39% of the sales reps, driving overall better lead handling and follow-up.
  • Drove a 63% increase in web leads by optimizing calls-to-action (CTAs) and testing various prospect touchpoint strategies.
  • Developed a prospecting strategy that grew the active customer base by 11 accounts within several months.

Affiliations

  • Lions Club
  • Digital Analytics Association (DAA)
  • Rotary International
  • American Marketing Association
  • Technology Marketing Alliance (TMA)
  • Inbound Marketing Certified Professional (HubSpot Academy)
  • Association for Supply Chain Management (APICS)
  • Certified Customer Acquisition Specialist (CCAS)
  • Society of Women Engineers
  • Society of Human Resource Management

Certifications

  • Facebook Ads Manager Certification 2016
  • Bing Ads Accredited Professional Certification
  • CompTIA A+ Technician
  • Certified Lead Qualification Specialist Harbor & Co.
  • CRM Data Management Certification HubSpot
  • Professional Accredited Lead Generation Specialist Meridian
  • Salesforce
  • Project Management Professional (PMP)
  • CompTIA Network+
  • HubSpot Inbound Sales Certification

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