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Skills

  • Customer service
  • Cross-promoting and upselling strategies
  • Supervision
  • Communications
  • Interpersonal communication skills
  • Team building
  • Sales forecasting
  • Business Administration
  • Negotiation
  • Loss prevention strategies

Work Experiences

  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Achieved Outstanding Service Award.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Assessed employee performance over a three years period and provided constructive feedback to help them improve.
  • Adjusted pricing strategy.
  • Oversaw a group of 7 framework associates who dealt with the department's daily and complex requirements.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Achieved results within 2021.

Summaries

  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Expertise in technology and product development.
  • Proactive Golf Shop Manager uses determination and attention to detail to produce high-quality vendor management work.
  • Accomplished in implementing loss prevention measures, saving $11 annually by reducing inventory shrinkage.
  • Develop strategic business partnerships and relationships.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Customer-focused professional with 7 years of experience in the Miscellaneous sector.

Accomplishments

  • Implemented a new inventory management system, resulting in a reduction of shrinkage by 54% over two years.
  • Managed golf shop remodeling project within budget of $11 and ahead of two years deadline, elevating in-store experience and driving increased customer visits.
  • Trained 4 new employees in golf retail standards and customer service practices, contributing to a 44% improvement in sales conversions.
  • Facilitated partnerships and negotiated bulk purchasing deals for tournament merchandise, improving profitability by $2 while reducing costs.
  • Pioneered a custom golf club fitting service, improving sales on premium equipment by $13 per transaction on average.
  • Documented and resolved system which led to process.
  • Transformed underperforming store, generating 3 growth in year-over-year revenue improvements by introducing fresh merchandising concepts.
  • Led team of 12 to record-breaking monthly revenue of $6, thanks to effective merchandising and customer service training.
  • Reduced labor costs by 71% by implementing efficient staffing models and streamlining operational tasks.
  • Closely monitored KPIs to identify improvement areas, which contributed to a 35% increase in inventory turnover.

Affiliations

  • Society of Women Engineers
  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)
  • Certified Club Manager (CCM) by the Club Management Association of America
  • Lions Club
  • National Sporting Goods Association (NSGA)
  • Association for Computing Machinery
  • Association of Golf Merchandisers (AGM)
  • Certified Retail Sales Professional (CRSP) by National Association of Retail Management
  • Career Development Program Graduate in Golf Shop Management 2023

Certifications

  • Inventory Management Certification SAP (Provider)
  • Certified PGA Professional (PGA)
  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Club Operations Executive (CCOE)
  • Google Certified Professional Cloud Architect
  • Certified Hospitality Revenue Manager (CHRM)
  • Certified eCommerce Specialist (framework Certification)
  • Certified Golf Course Manager

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