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Skills

  • Sorting and labeling
  • Document preparation
  • Employee timesheet processing
  • Customer relations and communications
  • Payroll and budgeting
  • Credit and collections
  • Writing reports
  • Social media knowledge
  • Scheduling and calendar management
  • Inventory management

Work Experiences

  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Business Administration Assistants and clients.
  • Completed forms, reports, logs, and records to expedite the processing of all human resources documentation.
  • Developed and implemented records handling standard operating procedures.
  • Identified and suggested improvements to existing processes in order to improve accuracy, efficiency, and service quality.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Used vendor management and cross-functional collaboration to quickly resolve framework issues, effectively reducing customer complaints by 4%.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 4 ring.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.

Summaries

  • Exceptional at adhering to strict financial controls and deadlines.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Dedicated to keeping track of program data, creating program reports, and client relations.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.
  • Workday expert with exceptional data analysis and typing abilities.
  • Customer service and conflict resolution skills are excellent.
  • When it comes to supporting daily activities as well as automated to improve the program, I'm a productive team player.

Accomplishments

  • Successfully routed 6 vendor proposals through the approval process within the past year, cutting project delays by 69%.
  • Organized the logistics of 15 corporate events, ensuring the successful on-time execution and staying within 34% of the allocated budget.
  • Managed and updated client databases, improving data accuracy and reporting time by 41%.
  • Compiled and maintained financial records, assisting accounting in reducing reporting lead times by 21%.
  • Facilitated communication between departments, streamlining project updates and reducing operational time by 49% hours weekly.
  • Automated routine office tasks using Adobe Creative Suite, leading to a 26% reduction in manual labor hours.
  • Created and maintained a comprehensive filing system that increased information accessibility by 63%.
  • Provided administrative support in the rollout of a knowledge management system that increased efficiency of information retrieval by 54%.
  • Collaborated on improvement projects, enhancing business processes and reducing administrative time on tasks by 69% hours.
  • Monitored office budgets and flag discrepancies, leading to better budgetary control and reducing monthly expenses by 79%.

Affiliations

  • Local Chamber of Commerce - Administrative Members Group
  • American Marketing Association
  • Entrepreneurial Network for Administrative Professionals (ENAP)
  • National Association of Professional Administrative Consultants (NAPAC)
  • Association of Information Technology Professionals
  • Association for Financial Professionals (AFP)
  • Business Professionals of America (BPA)
  • International Council of Nurses
  • Association of Fundraising Professionals (AFP)
  • Association of Records Managers and Administrators (ARMA)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Financial Services Auditor (CFSA) method
  • QuickBooks Certification 2023
  • CompTIA Security+
  • Fundamental Payroll Certification (FPC) – APA
  • Google Analytics Certification - 2018
  • Financial Modeling & Valuation Analyst (FMVA) - metric
  • Certified Information Systems Auditor (CISA) - method
  • GDPR Data Protection Officer Certification - Cedar Works
  • Certified Business Analysis Professional™ (CBAP®) - IIBA

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