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Skills

  • Problem resolution
  • Operational improvement
  • Communications
  • Detailed-oriented policy review
  • Commercial insurance underwriting
  • Business operations
  • Financial risk analysis and mitigation
  • Policy renewal
  • Loss prevention strategies
  • Customer service

Work Experiences

  • Assessed risk and approved policies.
  • Analyzed market trends.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved savings across Phoenix.
  • Collaborated with procedure customers to determine their needs and deliver method service.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Assisted in the underwriting of high-value accounts worth up to $15, utilizing advanced risk models for reliable decision-making.
  • Consistently met or exceeded service-level agreements.
  • Assisted in underwriting high-value accounts.
  • Kept track of the performance of the underwriting teams and provided coaching to help them meet their personal and departmental production targets.

Summaries

  • Adept at building strong partnerships.
  • Accomplished in streamlining underwriting operations, enhancing department efficiency by 21% through innovative technology integration and workflow automation.
  • Achieved 81% lower exposure.
  • Clear understanding of performance reporting and quality assurance as well as vendor management training.
  • Collaborated with risk management teams to proactively analyze upcoming market trends, mitigating potential risks in the policy renewal cycle. Delivered strategic value for ongoing risk management.
  • Aligned underwriting practices with market trends.
  • Achieved Outstanding Service Award for underwriting excellence.
  • Through comprehensive analysis, policy negotiation, and service delivery, I am well-versed in insurance laws and have had success in mitigating risk and controlling loss.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Collaborated with senior executives in preparing detailed reports on underwriting performance. Recommended key actions that resulted in cost savings of $5 and more efficient risk management.

Accomplishments

  • Prepared underwriting performance reports for senior management, providing detailed insights into risk exposures and mitigation measures.
  • Implemented thorough policy reviews across 8 branches, maintaining a 20% quality level in underwriting assessments.
  • Contributed to a 54% improvement in policy quote-generating efficiency by collaborating with IT to streamline internal systems.
  • Collaborated with underwriters and sales teams to design tailored insurance products, resulting in a 24% increase in premium sales in 2017.
  • Implemented a new document management system, centralizing critical underwriting files and improving retrieval time by 34%.
  • Achieved Lean specializing in procedure, enhancing comprehensive policy evaluation capabilities.
  • Successfully processed an average of 11 applications per week, ensuring accuracy and adherence to both company and industry standards.
  • Provided real-time data on policy revisions, enabling more accurate decision-making within the underwriting team and reducing error rates by 73%.
  • Enhanced the overall quality of data input for policy applications, boosting team productivity by 62%, while reducing rework.
  • Utilized third-party fraud detection systems, contributing to the identification of $18 in potential fraudulent claims.

Affiliations

  • Rotary International
  • Risk and Insurance Management Society (RIMS)
  • Association for Supply Chain Management (APICS)
  • Insurance Institute of America (IIA)
  • Association for Computing Machinery
  • American Society of Safety Professionals
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • National Association of Insurance Commissioners (NAIC)
  • Underwriting Insurance Network (UIN)

Certifications

  • Associate in Risk Management (ARM)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Surety Bond Specialist (CSBS)
  • Society of Insurance Trainers and Educators (SITE) Designation
  • Microsoft Excel Specialist to Support Underwriting Analytics
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • Google Sheets Data Analysis Certification for Insurance Reporting

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