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Skills

  • Customer outreach
  • Leadership development
  • Customer service
  • CCTV
  • Developing customer feedback processes
  • Inventory management
  • Installed Sales documentation
  • Security systems
  • Contract Negotiation with Vendors
  • Insurance billing

Work Experiences

  • Demonstrated empathy and persuasion skills to create a memorable customer experience.
  • Improved productivity by reducing process lags by effectively managing 12 employees.
  • Achieved 31% growth over 2015 year.
  • Used the inventory system to locate items in other stores, resulting in a 5% increase in sales.
  • Cultivated profitable relationships with clients through active engagement, issue resolution, and cross-functional collaboration talents.
  • Increased store sales by 8% by cross-selling complementary items.
  • Made sure the materials were ready for pick-up or delivery by the installer.
  • Achieved a 55% lift in sales.
  • Established, enforced, and optimized departmental procedures and goals to improve team performance and productivity.
  • Guided and supported 16 staff members in achieving team and personal goals on a consistent basis.

Summaries

  • Customer service-oriented professional with a positive attitude and risk assessment and process improvement abilities.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Installed Sales Department Manager.
  • Communicative and team-oriented, with Microsoft Excel expertise.
  • Proficient in promoting process by leveraging budget management and workflow optimization knowledge.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Experienced retail supervisor with a proven track record of motivating high-performing teams to achieve and exceed sales, service, and operational goals.
  • Trying to fulfill a Installed Sales Department Manager role in order to help the Northwind achieve its goals.
  • Installed Sales Department Manager is a dedicated and hardworking Installed Sales Department Manager who can lead and motivate retail workers to consistently provide excellent service.
  • ServiceNow and Jira experts with exceptional interpersonal skills.
  • Individual who is enthusiastic and capable of working in both a team and independently.

Accomplishments

  • Onboarded, trained, and mentored over 8 new hires, reducing department training times by 7 weeks and improving retention by 19%.
  • Implemented a vendor performance tracking system that reduced project reworks by 84%, improving overall customer satisfaction.
  • Created and standardized safety training programs in partnership with contractors, resulting in a 73% reduction in on-site injuries.
  • Trained sales staff on installation project upsell opportunities, contributing to an increase in installation-related sales revenue by $12.
  • Enhanced contractor communication processes, cutting material costs and avoiding order discrepancies, which reduced project delays by 11 days on average.
  • Played a pivotal role in implementing vendor scorecards for continuous performance improvement, which increased on-time material deliveries by 81%.
  • Developed a high-impact new hire training program for installation staff, reducing onboarding time by 6 weeks and boosting productivity by 34%.
  • Collaborated with marketing to develop promotional campaigns that boosted installed sales by 41% during key selling periods.
  • Introduced a standardized installation checklist, reducing quality defects by 61% and increasing customer satisfaction scores.
  • Improved product installation processes, cutting average installation times by 7 hours per project, enhancing team efficiency.

Affiliations

  • Certified Sales Executive (CSE) through the National Association of Sales Executives, ensuring refined leadership and development programs for cross-functional sales teams.
  • Member of the Retail Management Institute’s Executive Program 2022, learning advanced techniques for retail sales leadership and efficiently managing installed sales operations.
  • Affiliated with the National Association of Manufacturers (NAM), using insights gathered on materials and inventory management to optimize supply chain activities.
  • Member of the National Association of Home Builders (NAHB) – Active participation in workshops and training programs on sales strategies and customer service best practices in the home improvement industry.
  • Attended the Regional Builders Show 2024, building partnerships and identifying new revenue streams by deepening client relationships with suppliers and subcontractors.
  • Alumni of the Sandler Sales Training Program, mastering high-level negotiation and sales closing techniques to increase installation project uptake.
  • Involvement with Local Home Builders Association the Southeast, enhancing relationships with key stakeholders and home builders to grow the installed sales division.
  • Active membership in the North American Retail Hardware Association (NRHA), staying updated on material trends and customer preferences in hardware installation projects.
  • ISO 9001 Quality Management Certification, applying industry quality standards to all installation projects and ensuring consistent client satisfaction.
  • Lean Methodology and Process Improvement Training from Summit Group, applying principles of continuous improvement in installation workflows and operational efficiency.

Certifications

  • Installation Process Manager Certification - Meridian
  • Certified in Planning and Inventory Management (CPIM) - APICS
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Residential Remodeler (CRR) – National Association of the Remodeling Industry (NARI)
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)
  • ServSafe
  • Certified in Risk and Information Systems Control (CRISC) - ISACA
  • Salesforce
  • Certified Management Accountant (CMA) - Institute of Management Accountants

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