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Skills

  • Team building
  • Project organization
  • Creating marketing plans
  • RFI Scanners
  • Operational improvement
  • Building brand awareness
  • Business operations
  • Team training
  • Order materials management
  • Contract Negotiation with Vendors

Work Experiences

  • Planned and updated work schedules to ensure that anticipated business needs were met to the best of my ability.
  • Supported the Lowe's order management system by operating it and providing training.
  • Established, enforced, and optimized departmental procedures and goals to improve team performance and productivity.
  • Increased store sales by 8% by cross-selling complementary items.
  • By verifying back stock and maintaining inventories, I was able to place orders with pinpoint accuracy.
  • Hired, trained, supervised, and motivated a team of 18 retail professionals to provide each guest with knowledgeable and prompt service.
  • Prioritizing tasks prior to the start of each shift streamlined operations and improved employee focus and productivity.
  • Achieved recognition for installed sales performance.
  • Collaborated with all company departments to ensure consistent branding and strategic product placement.
  • Guided and supported 16 staff members in achieving team and personal goals on a consistent basis.

Summaries

  • Shrinkage is carefully monitored, records are kept, and teams are kept productive and motivated.
  • Experienced retail supervisor with a proven track record of motivating high-performing teams to achieve and exceed sales, service, and operational goals.
  • Coach team members to effectively address customer concerns and communicate with tact and diplomacy to consistently foster superior customer service standards.
  • Results-oriented Miscellaneous professional with workflow optimization, vendor management, and quality assurance strengths.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Ability to recognize system issues and integrate program solutions to achieve category.
  • Looking forward to taking on a new challenge with a successful team.
  • Talented trainer, problem-solver, and planner who can handle both routine and complex job functions to help a company succeed.
  • Scrum Master certified
  • Retail professional who is well-organized and proactive, with excellent communication skills and a positive attitude.

Accomplishments

  • Managed the department to achieve Innovation Award in 2018 for top-performing installed sales team based on customer reviews.
  • Created and standardized safety training programs in partnership with contractors, resulting in a 73% reduction in on-site injuries.
  • Managed day-to-day operations, ensuring adherence to schedule and budget goals, resulting in the department remaining 25% below allocated costs.
  • Led efforts to implement new digital scheduling software, which reduced the average time to close an installation project by 6 days.
  • Achieved a 33% improvement in customer satisfaction scores through the introduction of post-installation service quality surveys.
  • Trained sales staff on installation project upsell opportunities, contributing to an increase in installation-related sales revenue by $12.
  • Supervised a team of 17 installation associates and contractors, consistently exceeding quarterly sales goals by 46%.
  • Onboarded, trained, and mentored over 8 new hires, reducing department training times by 7 weeks and improving retention by 19%.
  • Played a pivotal role in implementing vendor scorecards for continuous performance improvement, which increased on-time material deliveries by 81%.
  • Consistently achieved 76% of quarterly sales targets for installed products, surpassing year-end revenue expectations by $4.

Affiliations

  • Participant in the National Retail Federation (NRF) Sales Management conferences to stay current on trends and engage with peer professionals in retail leadership.
  • Certified Lead Renovator under the U.S. Environmental Protection Agency (EPA), staying compliant with current regulations and ensuring client trust in environmentally sound installations.
  • Held a Sales Leadership Certification from the Sales Management Association, executing strategic sales goals to align with departmental and company-wide objectives.
  • Completed the Dale Carnegie Sales Leadership program 2018, focusing on leading high-performing teams to meet ambitious installation-related sales targets.
  • Participant in Six Sigma Black Belt certification program, utilizing data-driven approaches to tackle inefficiencies and streamline processes related to installation services.
  • Certified Customer Service Manager (CCSM) by the Customer Service Institute of America 2022, focused on elevating customer satisfaction within the installed services process.
  • Becoming a Certified Technology Specialist (CTS) through Ironclad Systems, focusing on understanding new installation tech systems and integrating them within the sales department.
  • Professional member of the Society for Human Resource Management (SHRM), leveraging employee development insights to design more impactful training for new hires.
  • Participated in WorldatWork Sales Compensation Conference 2019, learning and adapting innovative performance-based compensation structures to drive sales team productivity.
  • Completed Franklin Covey’s Leadership Development Program 2024, applying principles to enhance team performance and boost productivity in sales operations.

Certifications

  • Certified Installation Project Manager (CIPM) – Lakeside Partners
  • First Aid/CPR
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP) - PMI
  • Certified Residential Remodeler (CRR) – National Association of the Remodeling Industry (NARI)
  • Microsoft Office Specialist (MOS)
  • Certified Product Management (CPM) - Brightline
  • Certified Management Accountant (CMA) - Institute of Management Accountants
  • Certified Retail Store Manager (CRSM) - Vantage
  • Certified in Risk and Information Systems Control (CRISC) - ISACA

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