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Skills

  • Strategic planning and execution
  • Business Administration
  • Bookkeeping
  • Scheduling
  • First Aid/CPR
  • Business operations
  • Budgets
  • Business process re-engineering
  • Grievance resolution
  • Staff management

Work Experiences

  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Championed adoption of QuickBooks.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Effectively managed costs and billing, as well as financial discrepancies, by using procedure software to organize account information.
  • Achieved a 49% improvement in minority hiring.
  • Administered the onboarding process for 6 new hires, ensuring consistent alignment with corporate policies and mission.
  • Completed complex metric projects.
  • Was in charge of billing, collection, and reporting for an office that generated over $12 per year.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Achieved a 6% reduction in manual processes.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Staff Services Manager is a multi-talented Staff Services Manager who is consistently rewarded for planning and operational improvements.
  • Achieved a successful resolution rate of 37%.
  • Miscellaneous administrative office management, related regulatory guidelines, and budget management certified Scrum Master and Staff Services Manager.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a reduction of 38% in procurement times.
  • In process, procedure, and policy improvement initiatives, the adroit professional exemplifies multidisciplinary managerial skill.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Accomplished Staff Services Manager.
  • Recruiting established talent in stakeholder engagement and risk assessment for Staff Services Manager.

Accomplishments

  • Designed a staff scheduling system that enhanced labor efficiency and reduced overtime costs by 18% annually.
  • Documented and resolved category which led to standard.
  • Led collaboration between marketing and IT, resulting in the successful implementation of a new digital solution that improved workflow processes by 60%.
  • Conducted routine performance reviews, identifying key areas for improvement and increasing employee productivity by 18%.
  • Led the transition to a fully automated CRM solution, reducing administrative workload by 44%.
  • Collaborated with team of 14 in the development of initiative.
  • Spearheaded a category, resulting in 24% budget savings and improved resource allocation.
  • Developed and managed a quarterly training program for over 16 employees, resulting in a 41% increase in employee skill competency.
  • Worked closely with leadership to identify cost-saving opportunities, achieving a 72% reduction in operational expenses.
  • Formulated a bi-monthly staff feedback mechanism that improved overall staff satisfaction scores by 77%.

Affiliations

  • Toastmasters
  • National Association of School Business Officials (ASBO)
  • National Association of Counties (NACo)
  • National Forum for Black Public Administrators (NFBPA)
  • Rotary International
  • Government Finance Officers Association (GFOA)
  • United States Office of Personnel Management (OPM) Strategic Leadership Development Program
  • College and University Professional Association for Human Resources (CUPA-HR)
  • Association for Supply Chain Management (APICS)
  • Public Sector HR Association (PSHRA)

Certifications

  • Certified ScrumMaster (CSM) - 2017 Ironclad Systems
  • ServSafe
  • IT Information Library Foundations Certification (ITIL) - 2017 Vantage
  • Certified Business Analysis Professional (CBAP)
  • Lean Six Sigma Green Belt Certification - 2019 Vantage
  • CompTIA A+ Technician
  • Certified Diversity Executive (CDE) - 2023 Meridian
  • Certified Public Accountant (CPA)
  • Certified Facilitator in Conflict Resolution - 2024 Atlanta
  • Microsoft Certified Systems Engineer (MCSE)

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