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Skills

  • Bookkeeping
  • Credit and collections
  • Strategic planning
  • CRM software utilization (framework)
  • Goal-setting and performance metrics tracking
  • Payroll and budgeting
  • Conflict resolution and mediation
  • Documentation and control
  • Process improvement
  • Scheduling

Work Experiences

  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Effectively managed costs and billing, as well as financial discrepancies, by using category software to organize account information.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Coordinated 9 dollar renovation project for head office, ensuring completion within budget and 11 days ahead of schedule.
  • Achieved 40% improvement in team responsiveness to client inquiries.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Coordinated 7 dollar renovation project.
  • Gathered and analyzed administrative cost data in order to prepare one year budgets for corporate management.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.

Summaries

  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • In process, procedure, and policy improvement initiatives, the adroit professional exemplifies multidisciplinary managerial skill.
  • With 17 years of Miscellaneous experience, I am a well-organized Administrative professional with excellent multitasking abilities.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Jira expert with database management experience.
  • Achieved zero disruption to operations.
  • With over 18 years of experience in the Miscellaneous field, I am a well-organized Office Manager.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Performed annual risk assessments and implemented necessary controls, decreasing operational risks by 40%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Automated repetitive tasks with the use of Adobe Creative Suite, saving the team 4 hours per week in manual labor.
  • Achieved OSHA certification, enabling the office to comply fully with all regulatory standards without external consulting costs.
  • Developed and executed cost-saving strategies that resulted in a 75% reduction in office operational expenses.
  • Created a confidential management filing system for legal, financial, and sensitive client files, achieving a 50% increase in secure data storage.
  • Maintained a QuickBooks database to ensure accurate inventory management for office supplies, leading to a cost reduction of 11.
  • Developed and maintained reports on employee attendance, payroll, and other critical HR metrics, ensuring compliance with company regulations.
  • Led workforce capacity planning efforts in 2022, aligning staffing levels with business forecasts and preventing overstaffing or shortages.
  • Implemented a new scheduling system, improving overall office workflow and reducing employee downtime by 17%.

Affiliations

  • Office Managers Association (OMA)
  • World Organization of Business Management (WOBM)
  • National Association of Legal Secretaries (NALS)
  • National Association of Productivity & Organizing Professionals (NAPO)
  • Freemason
  • International Association of Administrative Professionals (IAAP)
  • Society of Human Resource Management
  • American Association of Office Professionals (AAOP)
  • Certified Office Manager Certification – Institute of Certified Professional Managers (ICPM)
  • Women in Management Network (WMN)

Certifications

  • Certified Financial Office Specialist – Meridian or Harbor & Co.
  • Vendor Relationship Management Certification - Summit Group
  • Certified Client Service Manager (CCSM) - Lakeside Partners
  • First Aid/CPR Certified
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • Certified Operations Manager - Lakeside Partners
  • Courses in Formal Business Writing – Vantage
  • Customer Relationship Management (CRM) Software Certification – ServiceNow
  • Certified Document Controller – Northwind

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