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Skills

  • Process equipment
  • Document retrieval system optimization
  • Process improvement
  • Project coordination
  • MS Office
  • Scheduling
  • Operational improvement
  • Advanced MS Office skills (Excel, Word, PowerPoint)
  • Staff management
  • Database administration

Work Experiences

  • Restructured installation processes and staff teams, resulting in a 14% increase in productivity.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Intervened between Licensed Office Managers during arguments and diffused tense situations using project management and data analysis.
  • Coordinated meetings.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Boosted service efficiency by 28%.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
  • Organized corporate and office conferences for company employees and guests.
  • Contributed to a 27% decrease in compliance-related issues.

Summaries

  • Achieved 24% improvements across performance indicators.
  • These abilities, as well as a strong work ethic, are available.
  • Looking for a management position with a company in the Miscellaneous sector.
  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • 10 years of experience streamlining processes, managing talented team members, and performing project management by an educated professional.
  • Meticulous Licensed Office Manager capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Workday.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Professional in office management and administration with 14 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Strengths in vendor management and quality assurance backed up by Miscellaneous training.

Accomplishments

  • Optimized the document retrieval process, reducing retrieval time by 2 minutes per request and increasing overall office productivity.
  • Developed and maintained reports on employee attendance, payroll, and other critical HR metrics, ensuring compliance with company regulations.
  • Processed payroll for over 7 employees, consistently ensuring accurate, timely compensation with zero discrepancies over 2017 period.
  • Developed and executed cost-saving strategies that resulted in a 75% reduction in office operational expenses.
  • Trained and mentored new administrative staff members, improving onboarding time and reducing retention issues by 27%.
  • Generated monthly financial reports and tracked expenditures to forecast budgets, reducing spending overruns by 23%.
  • Collaborated with team of 16 in the development of framework.
  • Maintained a QuickBooks database to ensure accurate inventory management for office supplies, leading to a cost reduction of 11.
  • Reduced overhead costs by implementing an energy-saving initiative, resulting in annual savings of 18.
  • Achieved OSHA certification, enabling the office to comply fully with all regulatory standards without external consulting costs.

Affiliations

  • Council of Supply Chain Management Professionals (CSCMP)
  • Society of Human Resource Management
  • Administrative Office Management Society (AOMS)
  • American Association of Office Professionals (AAOP)
  • International Association of Administrative Professionals
  • Society for Human Resource Management (SHRM)
  • Certification in Office Administration – Administrative Standards Institute (ASI)
  • The International Facility Management Association (IFMA)
  • TEMPO Professional Women's Network
  • National Association of Professional Women (NAPW)

Certifications

  • Certified Professional in Human Resources (CPHR) – HRCI
  • Certified Manager (CM) - Institute of Certified Professional Managers
  • Certified Medical Office Manager (CMOM) - Practice Management Institute
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • Certified Document Controller – Northwind
  • First Aid/CPR Certified
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)

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