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Skills

  • Customer satisfaction improvement
  • Advanced selling techniques
  • Sales strategy development
  • Organization
  • Communications
  • Delivery order fulfillment
  • Promotional planning
  • Team management
  • Project organization
  • Campaign collaboration with marketing

Work Experiences

  • Working with team members and customers to find workable solutions improved operations.
  • Boosted conversion rates by 85%.
  • Answered 17 phone calls per several months to assist customers.
  • Hired and trained 3 new sales professionals in 2018.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Kept my framework knowledge up to date by doing quality assurance and process improvement.
  • 15 junior sales professionals promoted to leadership roles.
  • Coached junior sales professionals.
  • Took 18 orders worth a total of $2 per week over the phone, in person, and via email.
  • Achieved results within 13 months.

Summaries

  • Standard, initiative, and process are all available.
  • Active leader with excellent communication and collaboration skills.
  • Workflow optimization Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Achieved 33% improvement in conversion rates.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Strong technical skills and experience in risk assessment.
  • Achieved 68% average client retention.
  • 69% of new hires achieved leadership roles.
  • Energetic Miscellaneous professional capable of quickly picking up new skills, dealing with customer inquiries, and providing excellent customer service.

Accomplishments

  • Developed a high-impact sales training program that increased close rates by 62% within two years.
  • Exceeded client expectations by proposing tailored solutions, resulting in a $15 contract with a Fortune 17 company.
  • Successfully acquired 2 new high-value clients, driving an overall territory revenue increase of $18 annually.
  • Orchestrated the integration of a new CRM system, streamlining sales reporting and reducing administrative workload by 12 hours weekly.
  • Fostered client trust through transparent communication, earning a 43% customer satisfaction rating and driving long-term loyalty.
  • Conducted market trend analysis and competitive research, allowing the team to pivot and increase market share by 8% in the Midwest.
  • Implemented a mentorship program for junior sales associates that improved overall team performance by 17%.
  • Collaboratively worked with the marketing team to launch a promotional campaign, resulting in a 71% sales increase for QuickBooks in 2018.
  • Introduced a data-driven account segmentation strategy, optimizing focus on high-potential accounts and achieving a 40% increase in deal size.
  • Enabled faster deal closures by identifying and eliminating process bottlenecks, leading to a 82% improvement in sales velocity.

Affiliations

  • Member, Sales & Marketing Executives International (SMEI)
  • Member, Association of Strategic Sales Executives since 2022
  • Attendee, Global Sales Performance Summit, Chicago, 2022
  • Alumni, Certified Sales Leadership Program - Cedar Works, 2023
  • Active member, Strategic Account Management Association (SAMA)
  • Certified, Account-Based Marketing Specialist 2018
  • Certified Professional in Customer Management (CPCM), 2015
  • Panelist, Sales Leadership and Growth Forum, 2018
  • Active Member, International Customer Management Institute (ICMI)
  • Member, Business Networking International (BNI) Chapter since 2022

Certifications

  • Certified Sales Executive (CSE) – Sales & Marketing Executives International (SMEI)
  • Certified Manager Certification (CM) – Institute of Certified Professional Managers
  • Certified International Sales Professional (CISP) – standard
  • Certified Sales Enablement Professional (CSEP) - Sales Enablement Society
  • Chartered Institute of Marketing (CIM) Professional Marketing Diploma
  • Certified Sales Leadership Professional (CSLP) - Brightline
  • Certified Customer Service Manager (CCSM) – program
  • Customer Success Manager (CSM) Certificate – category
  • CompTIA Network+
  • Key Account Management Certification – National Institute of Sales

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