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Skills

  • Funds reconciliation
  • Bank deposit preparation
  • Effective use of process
  • Project organization
  • Auditing financial transactions
  • Operational improvement
  • Currency counting
  • Customer service
  • Organization
  • Payment processing

Work Experiences

  • Adhered to all federal and state regulations by confirming clear documentation for cash and chip exchanges exceeding $method.
  • Individual amounts of loose coin and bundled paper money were verified.
  • Served the needs of more than 18 customers in a busy framework environment.
  • Performed store opening, closing, and shift change actions, including filling out accurate shift change logs to keep operations efficient and current.
  • Cashed checks for customers in accordance with company policies.
  • Adhered to company policies on financial regulations.
  • Requested official identification and verified details, adhering to strict legal standards for underage sales for initiative purchases.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Catered to VIP players.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Within Media and Journalism, senior Casino Cage Cashier and outstanding performer in budget management and workflow optimization.
  • Casino Cage Cashier with 5 years of successful client relations and project management experience.
  • Costs were consistently reduced while profits were increased.
  • Capable of cashing out employee tips, exchanging paper currency for chips and coins, and effectively and tactfully resolving guest complaints.
  • Addressed discrepancies.
  • Balanced up to $7 in daily transactions.
  • Knowledge of currency and cash-counting machines.
  • Collaborated with auditors during compliance reviews.
  • Responsible Cage Cashier with procedure Casino experience.
  • Achieved exceptional customer satisfaction.

Accomplishments

  • Resolved timing issues related to payout processing through close collaboration with the accounting team, leading to a 50% reduction in customer complaints.
  • Instrumental in processing large-scale transactions for VIP members, maintaining precision and professionalism with transactions over $17 daily.
  • Collaborated cross-departmentally with security team to manage high-value transactions and armored car deposits exceeding $14 daily.
  • Balanced cash drawer at the end of each shift, reconciling discrepancies and properly accounting for variances exceeding $9.
  • Reduced fraud exposure through risk management techniques, minimizing losses by $12 in a two years period.
  • Recognized as Employee of the Month for maintaining a 31% error-free record while managing a cage bank of up to $7.
  • Calculated and prepared daily cash balance reports, ensuring all transactions and variances were clearly documented for upper management review.
  • Received Outstanding Service Award for excellence by assisting in identifying and reporting suspicious transactions worth over $6, preventing potential financial loss.
  • Collaborated with the IT department to implement software upgrades that reduced ticket processing errors by 78% during high-volume periods.
  • Resolved product issue through consumer testing.

Affiliations

  • American Gaming & Electronics (AGE) Membership
  • National Association of Financial Services Auditors
  • Association of Financial Treasury Professionals
  • National Association of Casino Accounting Professionals
  • Global Casino Operations Association
  • American Marketing Association
  • American Medical Informatics Association
  • Lions Club
  • National Casino Marketing Professionals Network
  • Academy of Gaming Arts and Sciences

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Knowledge of US Patriot Act Compliance Certification
  • Certified in Problem Gambling Services (CPGS)
  • AML Risk Management Program Certification for Casinos
  • Anti-Money Laundering (AML) Compliance Program - initiative
  • Cashier Skills Competency Certification - Northwind
  • Bank Secrecy Act (BSA) Compliance Certification
  • Casino Cage & Vault Operations Certification - standard
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+

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