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Skills

  • Schedule management
  • Patient relations
  • Quality assurance controls
  • Faith leader training in holistic support
  • Fundraising and major donor development
  • Healthcare delivery
  • Emergency preparedness training (CPR, First Aid)
  • Employee retention strategies
  • Health information systems
  • Health Fair Organization

Work Experiences

  • Created sustainable peer-to-peer networks.
  • Oversaw 10 Congregational Health Services Coordinators of administrative staff, providing consistent coaching and mentoring to improve job efficiency.
  • Communicated with patients with compassion while maintaining the confidentiality of their medical information.
  • Attended two years meetings with department heads to discuss census data, admissions, and resident discharges.
  • Promoted capital components of various category rates by identifying and implementing strategies to improve current residential facilities.
  • Quickly resolved conflicts among physicians, nurses, and other healthcare employees to keep workflows on track.
  • Conducted nutrition workshops.
  • Achieved 79% participant-reported stress reduction.
  • Increased revenue by more than $14 between 2021 and 2018.
  • Hired and recruited intelligent clinical and administrative staff to supplement the team's already impressive skill set.

Summaries

  • Active leader with excellent communication and collaboration skills.
  • With 3 years of progressive experience managing busy healthcare facilities, Congregational Health Services Coordinator is an insightful Congregational Health Services Coordinator.
  • Cross-functional collaboration Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Well-versed in motivating and retaining employees, as well as building relationships with residents and families and meeting accreditation requirements.
  • Accomplished health service professional.
  • Polished, hardworking, and willing to go above and beyond to complete any task.
  • Motivated team builder and supervisor who is dedicated to fostering teamwork.
  • Effective at increasing revenue, team productivity, and policy compliance in order to keep the facility running at a profitable and sustainable level.
  • Proficient in promoting category by leveraging project management and process improvement knowledge.

Accomplishments

  • Led collaborative nutrition workshops that promoted healthier lifestyle behaviors, resulting in a 16% increase in congregants meeting personal wellness goals.
  • Administered a spiritual wellness program combining faith and mental health instruction, leading to a 52% increase in emotional well-being among regular participants.
  • Expanded community outreach by 24% through strategic partnerships with local health organizations, resulting in broader service availability for vulnerable groups.
  • Built strong relationships with local health experts to deliver tailored health seminars, achieving a 20% increase in knowledge retention among attendees.
  • Reviewed and revised wellness program structures, improving service offerings based on feedback from 5 congregants, with a 69% increase in participant satisfaction.
  • Partnered with local health clinics to deliver 10 free health screening events, increasing preventive care access and reducing avoidable hospitalizations in the community.
  • Developed and distributed monthly health newsletters to 14 congregation members, improving health literacy and congregant engagement with wellness events.
  • Designed a family wellness initiative that incorporated fitness, nutrition, and spiritual guidance, achieving 65% participant satisfaction ratings in post-program surveys.
  • Applied evidence-based healthcare strategies to develop a chronic disease prevention program that lowered the incidence of diabetes among congregants by 48%.
  • Coordinated annual health fairs, providing 6 families with access to free vaccines, health screenings, and well-being resources, leading to 50% follow-up care utilization.

Affiliations

  • Collaborator, Local Health Department Faith-Based Health Initiatives Program, Denver, 2017-2018
  • Member, Christian Community Health Fellowship (CCHF), 2023-Present
  • Board Member, Congregational Health Network Advisory Board, 2017-Present
  • Volunteer, National Association of Free and Charitable Clinics, Atlanta, 2018-2015
  • Participant, Public Health and Faith Leadership Capacity Building Workshop, Atlanta, 2022
  • Branch Leader, National Black Nurses Association Faith Health Outreach Program, Chicago, 2016-Present
  • Certified Instructor, Cultural Competency in Community Health, Lean, 2022-Present
  • Advisor, Nonprofit Faith-Based Health and Wellness Programs, Austin, 2022
  • Member, Association of Community Health Nursing Educators (ACHNE), 2020-Present
  • Graduated, Maternal and Child Health Faith Integration Initiative Training Program, framework, 2017

Certifications

  • Certified Lifestyle Medicine Professional (CLMP)
  • Certified Health Education Specialist (CHES)
  • Certified Care Manager (CCM) – procedure
  • CompTIA Security+
  • Leadership for Health Care Transformation Certificate – Ironclad Systems
  • First Aid/CPR
  • Certificate in Nonprofit Leadership – process
  • American Academy of Financial Management (AAFM)
  • Chronic Disease Self-Management Program (CDSMP) Leader Certification
  • SHRM Senior Certified Professional (SHRM-SCP)

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