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Skills

  • Regulatory compliance
  • Documentation standardization
  • Automated approval systems
  • Supervision
  • First Aid/CPR
  • Operational Risk Management
  • KPI performance analysis
  • Team management
  • Problem resolution
  • Customer service

Work Experiences

  • Analyzed the data gathered during the investigation and wrote a report with my findings and recommendations.
  • Assessed policy adherence.
  • Approved high-priority applications for initiative services.
  • Determined liability as outlined in the coverage and assessed documentation from police and healthcare providers to understand the damages incurred.
  • Achieved a 98% accuracy rate.
  • Administered approvals for high-value purchases, maintaining transaction integrity and reducing processing errors by 36%.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with metric customers to determine their needs and deliver initiative service.
  • Achieved a Innovation Award.
  • Identified insurance coverage limitations with a thorough examination of claims documentation and related records.

Summaries

  • Bringing a proven track record of success in Authorizer roles throughout a progressive insurance industry career.
  • Authorizer with 12 years of successful risk assessment and performance reporting experience.
  • Adaptable leader in digital transformation projects, known for reducing processing times by 41% and improving overall service delivery through innovative authorization systems.
  • Strengths in budget management and cross-functional collaboration backed up by Miscellaneous training.
  • Award-winning Authorizer.
  • Astute insurance professional with 17+ years of experience assessing properties, determining liabilities, and negotiating settlements.
  • Avoided delays and inaccuracies.
  • Achieved zero legal disputes over the past year.
  • Achieved a 65% reduction in errors.
  • Boosted accuracy by 31%.

Accomplishments

  • Ensured 100% audit compliance for Microsoft Excel authorization processes, actively coordinating with internal and external auditors.
  • Improved authorization process for high-risk transactions by 70% through an enhanced due-diligence checklist, which also minimized escalations to senior management.
  • Administered approvals of high-value purchases, improving transaction integrity and reducing processing errors by 26%.
  • Developed and automated a new transaction authorization framework using HubSpot, leading to a 46% improvement in operational efficiency.
  • Maintained 100% accuracy in processing and authorizing QuickBooks applications, consistently achieving KPIs for timeliness and accuracy.
  • Delivered a framework for continuous improvement that incorporated customer feedback, subsequently boosting authorization efficiency by 77%.
  • Coordinated with customer service departments to resolve 16 authorization-related escalations per quarter, resulting in 74% customer satisfaction improvement.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a team of 14 authorization specialists, designating tasks and ensuring all requests were processed within the designated SLA of the past year.
  • Documented and resolved framework which led to standard.

Affiliations

  • Association for Data Automation and Processing (ADAP)
  • Compliance and Regulatory Network International (CRNI)
  • National Association of Regulatory Utility Commissioners (NARUC)
  • Alliance for Automated Management Systems (AAMS)
  • Institute for Automation and Technology in Business (IATB)
  • Lions Club
  • Lean Enterprise Institute for Process Optimization (LEIPO)
  • North American Association of Regulatory Executives (NAARE)
  • American Society of Safety Professionals
  • Digital Process Optimization Taskforce (DPOT)

Certifications

  • Salesforce
  • Apple Certified Associate (ACA)
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)
  • Certified Ethical Hacker (CEH) – metric
  • Certified Financial Services Auditor (CFSA) - standard
  • Certified Fraud Risk Manager (CFRM) – category
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Certified Global Sanctions Specialist (CGSS) - Cedar Works

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