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Skills

  • Conflict mediation
  • CCTV
  • RFI Scanners
  • Compensation analysis and design
  • Organization
  • Customer service
  • Team management
  • Inventory management
  • Security systems
  • Communications

Work Experiences

  • Counseled managers on matters of organizational policy, such as process and framework policies, and suggested necessary changes.
  • Conducted employee performance reviews to identify strengths and weaknesses while maintaining a positive and constructive feedback environment.
  • Was in charge of a team of 2, ensuring that there was no downtime and that the schedule was followed.
  • Developed organizational filing systems for agendas, correspondence, data communications, records, and reports.
  • Fostered positive employee attitudes toward organizational objectives through effective orientations and townhall meeting systems.
  • Achieved reduction over 6 months.
  • Increased staffing efficiencies by 2% within three years of system hiring program implementation.
  • Increased departmental efficiency by organizing comprehensive training orientations for 16 new hires.
  • Achieved zero violations in 2015.
  • Improved operational efficiencies and tracking by creating filing systems to keep confidential employee documents and reports.

Summaries

  • Performance reporting in standard settings and data analysis in cross-functional collaboration settings.
  • Looking forward to taking on a new challenge with a successful team.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • PMP certified
  • Direct human resources operations with a clear focus on meeting and exceeding organizational goals while ensuring employee satisfaction and compliance.
  • Field Human Resources Manager and team leader with 12 years of experience in metric settings.
  • Multilingual and fluent in French and Portuguese, with a strong grasp of cultural differences.
  • Proficient in promoting initiative by leveraging project management and performance reporting knowledge.
  • Administrative professional with extensive customer service, public relations, and philanthropic background who brings 4+ years of management experience and extensive customer service, public relations, and philanthropic background.
  • Pursuing opportunities to apply advanced skills and make a significant contribution.

Accomplishments

  • Managed over 8 field HR professionals across 6 regional branches, consistently maintaining high team performance levels by meeting all service-level agreements (SLAs).
  • Led a cross-functional team to resolve employee relations issues, reducing workplace conflict by 68% within a 18 months.
  • Conducted exit interviews and trend analysis, helping to reduce voluntary turnover by 25% within the first the past year of implementation.
  • Conducted complex investigations into employee misconduct, resolving 30% of cases within 14 days and minimizing legal risk for the company.
  • Introduced a confidential employee feedback mechanism, leading to a 62% increase in employee sentiment and transparent workplace communication.
  • Built partnerships with external recruiters and agencies, cutting talent acquisition costs by 53% while increasing candidate quality.
  • Established an employee recognition program that boosted morale and increased productivity by 66% in 17 key departments.
  • Developed a new compensation grading framework linked to performance metrics, reducing salary inequities and disputes by 78%.
  • Implemented a strategic workforce planning initiative that reduced time-to-hire by 60% over 6 months, aligning hiring processes with business expansion goals.
  • Created and rolled out company-wide initiatives on mental health and well-being, reducing employee absenteeism by 16%.

Affiliations

  • Attended Advanced Labor Relations Symposium organized by the Labor and Employment Relations Association (LERA), focusing on dispute resolution best practices.
  • Certified in Conflict Resolution Techniques through the Association for Conflict Resolution (ACR) in 2017, applying learned skills to field HR management situations.
  • Keynote speaker at 2018 HR Tech Conference, sharing insights on implementing Salesforce for optimizing HRIS across multiple global locations.
  • Member of the American Payroll Association (APA), focusing on advancements in payroll and tax compliance processes in multi-jurisdiction environments.
  • Participant in local workforce development workshops offered by Boston HR Professional Association, aimed at improving employer retention programs.
  • Member of the Employee Assistance Professionals Association (EAPA), promoting initiatives to improve the mental well-being of employees in field operations.
  • Engaged member of the Human Capital Institute (HCI), focusing on data-driven HR strategies and learning from best practices shared within the global field HR community.
  • Member of Society for Human Resource Management (SHRM) with active participation in local chapter Seattle from program, focusing on industry-standard HR practices and legal compliance.
  • Active member of the International Public Management Association for Human Resources (IPMA-HR), particularly engaging in discussions on public sector HR management.
  • Recipient of SHRM-CP (Certified Professional) certification in 2024, demonstrating proficiency in HR principles, compliance, and employee engagement strategies.

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Conflict Resolution Certification by Cedar Works
  • HR Metrics and Analytics Certification by Cedar Works
  • American Academy of Financial Management (AAFM)
  • Data-Driven HR: People Analytics Certificate – procedure
  • Senior Professional in Human Resources (SPHR) by HRCI
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Change Management Certification – Prosci
  • CompTIA Security+

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