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Skills

  • Business operations
  • Time management and prioritization
  • Process improvement
  • Excellent written and oral communication
  • Project management
  • Interpersonal and written communication
  • Team Leadership
  • Distribution center management
  • Materials preparation
  • Data entry

Work Experiences

  • Accurately managed cash registers and completed transactions totaling $13 per day, reducing discrepancies by 36%.
  • Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products.
  • Demonstrated Asana functions to customers to assist them in evaluating options.
  • Achieved 84% growth in sales of Jira.
  • Kept my knowledge of store sales, payment policies, and security standards up to date.
  • Achieved systems reporting accuracy of 19%.
  • Achieved results over the course of 18 months.
  • Assisted in method training sessions, helping new hires gain essential product knowledge, leading to a 29% decrease in errors.
  • Achieved results during the past year.
  • Targeted sales pitches more effectively by personalizing approaches and package offerings based on customer stated preferences.

Summaries

  • Salesforce is something I'm familiar with.
  • Expert at resolving complex problems and implementing proactive operational changes.
  • Motivated Retail Customer Service Associate with a background in retail, fashion merchandising and customer service support.
  • Customer-focused individual skilled at making recommendations to customers based on their needs and keeping merchandise in a neat and orderly state.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • Reliable Retail Customer Service Associate with a proven track record in sales and outstanding customer service skills.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Agile and adaptable group leader with a stellar process history, a motivational approach, and an upbeat personality.
  • Client-facing professional with a positive attitude and expertise in stakeholder engagement and risk assessment.

Accomplishments

  • Created
  • Proposed
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Design: Responsible for creative design for prominent system.
  • Trained
  • Managed
  • Developed customer relationship strategies, increasing average customer purchase value by 27% through personalized product recommendations.
  • Consulted
  • Integrated
  • Increased

Affiliations

  • Retail Operations Professionals Network
  • Project Management Institute
  • Business Professionals of America (Sales and Retail Focus)
  • Rotary International
  • Association for Customer Experience Professionals (CXPA)
  • International Association of Administrative Professionals
  • American Society for Training and Development (ASTD)
  • National Association for Professional Saleswomen
  • Retail Communication Network (RCN)
  • Lions Club

Certifications

  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Certified Sales Associate (CSA) - process
  • CompTIA Security+
  • Certified POS Expert – Asana
  • Time Management for Retail Professionals Certificate – process
  • Certified Cashier Specialist – framework
  • SHRM Certified Professional (SHRM-CP)
  • Certified Retail Experience Specialist – Northwind
  • Certified Business Analysis Professional (CBAP)

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