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Skills

  • Shift checklists
  • POS system operation
  • Internal auditing
  • Inventory control
  • MS Office proficient
  • Sales expertise
  • Multi-Task Management
  • Fluent in Mandarin
  • Process improvement
  • Detail-oriented

Work Experiences

  • Answered product questions using up-to-date sales and store promotions information.
  • Kept the sales floor clean by straightening and facing merchandise.
  • Checked the quality of the merchandise and set up a proper display area on the floor.
  • By informing customers of current promotions and store policies, I was able to answer questions and solve problems.
  • Walked around the sales floor in my assigned areas, looking for customer service opportunities and keeping the displays in good shape.
  • Kept a clean personal appearance, modeled store outfits when working in the clothing department, and followed company policy by wearing uniforms.
  • Protected my purchases by properly bagging and wrapping them to avoid damage.
  • Folded and arranged category merchandise in attractive displays to increase sales.
  • Ensured that sales floor merchandise was replenished efficiently and on time.
  • Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products.

Summaries

  • Friendly and dependable customer service representative with experience meeting sales targets in high-end merchandise settings.
  • Experience with inventory management and merchandising.
  • Within Retail, senior Retail Sales Associate and outstanding performer in risk assessment and stakeholder engagement.
  • Recognized on a regular basis for outstanding performance and contributions to the Retail industry's success.
  • In fast-paced, high-volume retail environments, excel at providing excellent customer service.
  • Professional with a strong understanding of sales principles and customer service procedures who is focused on achieving results.
  • Allows for a flexible schedule during peak season hours.
  • Successful Assistant Store Manager with 17 years of retail management experience.
  • Ability to communicate account compliance requirements to sales and shipping departments.
  • 16 years of experience in process environments as a skilled Retail Sales professional.

Accomplishments

  • Researched
  • Initiated
  • Documented and resolved category which led to metric.
  • Fulfilled all supervisory duties when Store Manager was on vacation.
  • Documented
  • Contributed to a 5% drop in shoplifting through increased awareness and intervention measures.
  • Recommended
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Assessed and tracked key performance indicators (KPIs) to recommend actionable improvements that resulted in a 64% boost in daily customer conversions.
  • Resolved product issue through consumer testing.

Affiliations

  • Completed Retail Leadership Training Program – Ironclad Systems
  • Certified eCommerce Retail Specialist
  • Project Management Institute
  • Member, Customer Engagement Academy
  • Membership, Global Retail Academy
  • Active Member, National Association for Visual Merchandising
  • Certification in Strategic Sales & Marketing Retail Program
  • Rotary International
  • Completed Training in Consumer Analysis & Psychology, Adobe Creative Suite
  • Customer Relationship Management (CRM) Certification

Certifications

  • Certified Retail Sales Associate (CRSA) from initiative
  • Project Management Professional (PMP)
  • Certified Visual Merchandiser (CVM) from framework
  • First Aid/CPR Certified
  • Customer Service Excellence Certification from method
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Digital Marketing Associate for Retail
  • Certified Retail Marketing Professional (CRMP) from the Institute of Sales and Marketing Management (ISMM)
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)

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