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Skills

  • Fast-paced multi-tasking in deli settings
  • Organization
  • Project organization
  • Operational improvement
  • Hospital operations
  • Supervision
  • Business operations
  • Regulatory compliance
  • Effective teamwork in fast-paced service environments
  • Food preparation speed and efficiency

Work Experiences

  • Achieved top Top Performer for excellent service.
  • Assisted in training team members.
  • Restocked condiments, beverages, and supplies while keeping the service areas clean.
  • Collaborated with the team to create seasonal deli promotions.
  • Created pre-selected food offerings for catering clients using a variety of meal preparation methods.
  • Built rapport with customers.
  • Prepared cooking supplies, ingredients, and workstations when opening and closing the kitchen.
  • Conducted regular inspections of food preparation equipment, resulting in 10 consecutive months of zero maintenance issues.
  • Assisted in training team members, boosting overall team performance and reducing onboarding time by 14 weeks.
  • Assisted customers with product selection by providing knowledgeable recommendations, directly increasing sales of high-margin items by 81%.

Summaries

  • 3 years of experience in food service.
  • Deli Crew Member with 13 years of successful project management and process improvement experience.
  • Team leadership and stakeholder engagement are precise and quick at preparing ingredients.
  • Offering 14 years of food preparation and customer service experience.
  • Dedicated to the success of the team and the company.
  • Well-organized and efficient, with a strong desire to please customers.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept Deli Crew Member with expertise in food safety certifications and health guidelines, helping the deli pass all inspections with zero violations while implementing workflow improvements to boost efficiency by 51%.
  • Accomplished Deli Crew Member.
  • Achieved service within a 7-minute window.

Accomplishments

  • Earned Lean in food safety, contributing to deli passing all inspections with zero penalties for 2024.
  • Maintained cleanliness and sanitation of all food prep areas, leading to passing health inspections with zero violations.
  • Optimized the deli’s food portion control methods, which cut food costs by 64% without compromising customer satisfaction.
  • Contributed to vendor relationship management, ensuring timely deliveries and securing discounts that saved the deli 28% on supply costs.
  • Regularly performed temperature checks and food storage audits, continuously meeting or exceeding local health code standards.
  • Created custom sandwich and deli options based on customer suggestions, increasing customer loyalty and repeat sales by 52%.
  • Overcame frequent delays in vendor supply by establishing alternate sourcing options, maintaining stock levels and reducing shortages by 39%.
  • Developed and implemented a new label organization system, reducing time to stock products by 81% and improving order accuracy.
  • Streamlined morning deli prep procedures, cutting opening time by 5 minutes, ensuring timely starts during peak traffic hours.
  • Collaborated on seasonal menu planning, increasing deli sales by $16 during standard.

Affiliations

  • Freemason
  • Produce Marketing Association (PMA)
  • National Sanitation Foundation (NSF International)
  • Lions Club
  • Retail Bakers of America (RBA)
  • American Medical Informatics Association
  • Association of Information Technology Professionals
  • Retail Council of Boston
  • ServSafe Food Handler Certification Program
  • Retail Operations Group Raleigh

Certifications

  • National Restaurant Association’s Food Handler Training
  • ServSafe
  • Health and Safety in the Workplace Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • OSHA 10-Hour General Industry Food Industry Safety Course
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Salesforce
  • Food Manager Certification from North Carolina
  • Retail Food Safety Certification by standard

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