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Skills

  • ServSafe
  • Enhancing customer experiences through product knowledge
  • Organization
  • Budgets
  • Improving operational workflows in food preparation
  • Business operations
  • Effective communication with team and customers
  • Accurate record-keeping of inventory and sales data
  • Catering preparation for large group orders
  • Project organization

Work Experiences

  • Assessed and restructured deli case displays to improve presentation, leading to a 43% increase in impulse purchases.
  • Cleaned and maintained food prep equipment according to industry standards, resulting in perfectly functional machines during routine health audits.
  • Achieved compliance in 2019.
  • Achieved consistent A+ health inspection results.
  • Prepared food in batches using standard recipes.
  • Assisted customers with product selection.
  • Maintained effective supply levels by counting, monitoring, and reordering food and dry goods.
  • Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled.
  • Quickly distributed food to the wait staff in order to provide excellent customer service.
  • Boosted sales of featured products.

Summaries

  • Achieved a 76% productivity improvement.
  • Offering 14 years of food preparation and customer service experience.
  • Adept Deli Crew Member with expertise in food safety certifications.
  • Clear understanding of strategic planning and data analysis as well as project management training.
  • Accomplished Deli Crew Member with experience in handling cash registries, ensuring accurate payment processing and a seamless customer checkout experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Ambitious Deli Crew Member known for exceeding daily sales targets by consistently upselling premium cheeses and meats, contributing to a 74% revenue boost for the deli.
  • Adaptable Deli Crew Member with the ability to multi-task in high-stress environments, maintaining timely service within 7 minutes and enhancing overall customer satisfaction.
  • Keep the kitchen and category areas clean and tidy at all times.
  • Achieved high customer satisfaction.

Accomplishments

  • Enhanced customer service by consistently keeping the deli well-stocked and presenting product information, increasing upsell opportunities by 47%.
  • Collaborated with the team to create seasonal deli promotions, increasing holiday sales by $9 in 2021.
  • Developed and implemented a new label organization system, reducing time to stock products by 81% and improving order accuracy.
  • Maintained peak attention to cross-contamination prevention, leading to zero food safety incidents in 2020.
  • Assisted in developing daily and weekly promotion strategies that boosted deli department sales by $2.
  • Handled cash register operations for deli purchases, ensuring accurate till reports and reducing discrepancies by 33%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained on the safe operation of deli slicers and other equipment, consistently ensuring adherence to strict food safety rules.
  • Earned Lean in food safety, contributing to deli passing all inspections with zero penalties for 2024.
  • Developed weekly product rotation methods, resulting in a consistent reduction of expired products by 71%.

Affiliations

  • American Medical Informatics Association
  • Food Service Consultants Society International (FCSI)
  • United Food and Commercial Workers International Union (UFCW)
  • Retail Council of Boston
  • The Delicatessen Association
  • National Deli and Prepared Foods Association (NDPFA)
  • International Association of Administrative Professionals
  • National Grocers Association (NGA)
  • International Association for Food Protection (IAFP)
  • Rotary International

Certifications

  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • Forklift Safety & Operation Certification
  • Salesforce
  • First Aid and CPR Certification through process
  • Retail Food Safety Certification by standard
  • Food Labelling Laws and Compliance Certification
  • OSHA 10-Hour General Industry Food Industry Safety Course
  • Health and Safety in the Workplace Certification
  • CompTIA A+ Technician

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