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Skills

  • Operational improvement
  • Facility maintenance
  • Data analysis for visitor patterns and ticket sales
  • MS Office
  • Hospitality service expertise
  • Event coordination (program, several months)
  • Security awareness
  • Supervision
  • Conflict resolution during visitor interactions
  • Customer service excellence

Work Experiences

  • Checked tickets for authenticity and suitability for the event in question.
  • Compiled visitor feedback and created detailed reports on guest experiences for the museum board to improve future programming.
  • Oversaw the delivery of category project by standard team, which resulted in initiative.
  • Coordinated art handling for 10 conservation projects.
  • Advised on entry policies.
  • Bolstered staff capacities during peak times.
  • Collaborated with curatorial staff.
  • Looked for industry trends on social media and through online sources.
  • Achieved results over three years.
  • Added 18 newly acquired pieces.

Summaries

  • Assisted curators with over 12 special exhibits.
  • Collaborative Museum Volunteer with extensive experience in exhibit installation and deinstallation, ensuring artifact safety and regulatory compliance while assisting curators with over 13 special exhibits.
  • Usher is a dedicated worker who excels at security, maintenance, and cleaning.
  • Conducted well-planned gallery tours.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborated with exhibit teams.
  • Collaborated on curatorial work.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Museum Volunteer with 8 years of successful quality assurance and performance reporting experience.
  • Looking forward to putting my relationship-building and communication skills to use in my new role at Lakeside Partners.

Accomplishments

  • Co-facilitated museum tours in Spanish, increasing accessibility and broadening the museum’s appeal to international visitors.
  • Collaborated with team of 13 in the development of initiative.
  • Supported museum curators by preparing exhibit materials and ensuring compliance with industry standards for artifact display.
  • Managed visitor surveys post-exhibit, collecting feedback from 16 visitors to provide data-driven insights for exhibit improvement.
  • Assisted with temporary exhibit installation, working closely with curators and display specialists to ensure proper handling and placement of fragile items.
  • Curated historical exhibits with a focus on local history, providing visitors with enhanced context regarding Denver.
  • Guided museum guests during high-traffic ribbon-cutting events, ensuring a positive, well-organized experience for all attendees.
  • Translated exhibit signage from English to Mandarin, significantly improving accessibility for German speakers.
  • Took inventory of 12 artifacts and revised storage methods, resulting in a more efficient retrieval process and less time wasted on research requests.
  • Assisted in planning museum-centered community outreach programs, which increased membership subscriptions by 51%.

Affiliations

  • Society of Human Resource Management
  • Freemason
  • American Medical Informatics Association
  • Visitor Studies Association (VSA)
  • Toastmasters
  • Preservation Volunteers Network (PVN) at Chicago
  • Audience Development Group at initiative
  • Applied Museum Sciences Research Group
  • Historical Society at framework
  • Society of Women Engineers

Certifications

  • CompTIA Security+
  • American Association for State and Local History (AASLH) StEPs Program Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified Archivist (CA) by Academy of Certified Archivists
  • Certified Visitor Services Professional (CVSP)
  • Social Media Marketing for Cultural Institutions Certificate from process
  • Online Virtual Tour Coaching Certificate by Cedar Works
  • Digital Preservation Outreach & Education (DPOE) Certificate by Library of Congress
  • Certified Fund Raising Executive (CFRE) by CFRE International
  • Certified Museum Registrar (CMR) by The Registrar's Committee

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