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Skills

  • Data Management
  • Hardware evaluation
  • User interface understanding
  • Supervision
  • MS Office
  • Product promotions
  • Clerical support
  • Dinner service planning
  • Product testing
  • Conflict resolution

Work Experiences

  • Had planned ahead.
  • Helped customers by answering their questions and completing their requests.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Quickly identified problems and alerted Retail Customer Sales Associate to any potential project delays.
  • Advised
  • Sought advice.
  • Increased sales by displaying merchandise in an appealing and orderly manner.
  • Won

Summaries

  • Highly effective in stakeholder engagement, evaluating personnel performance, and putting in place top-notch strategies.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Collaborate with commercial lenders to achieve sales targets.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Fluent in both English and Spanish.
  • Motivated Retail Customer Sales Associate with merchandising and strategic development experience.
  • Adaptable, tenacious, and capable project manager with over 14 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.

Accomplishments

  • Managed digital order fulfillment systems to maintain a 100% on-time delivery rate for curbside and in-store pickups during peak hours.
  • Boosted department-wide sales by actively promoting cross-product sales and leveraging customer insights to increase transaction value.
  • Facilitated internal team communication, ensuring that shift transitions were smooth and led to seamless service to customers without delays.
  • Increased sales 8% over 6 months.
  • Successfully managed high-priority customer complaints, leading to resolution times under 7 minutes, which improved customer loyalty.
  • Monitored team adherence to shift schedules, maintaining 17% staff punctuality and minimizing over/under-scheduling for efficient operations.
  • Implemented optimized checkout procedures, reducing average queue times by 6 minutes per customer during peak sales hours.
  • Exceeded sales targets by an average of 51% by upselling complementary products and engaging with customers to understand their needs.
  • Decreased return rates by 65% by recommending suitable alternative products and ensuring customer satisfaction at the point of sale.
  • Collaborated with management to develop peak-time staffing strategies, reducing wait times by 65% during high traffic periods.

Affiliations

  • Toastmasters
  • National Association of College Stores (NACS)
  • International Customer Service Association (ICSA)
  • Procedure Employee Development Program
  • American Marketing Association (AMA)
  • Retail Solutions Providers Association (RSPA)
  • National Association of Sales Professionals (NASP)
  • Freemason
  • Retail Experts Forum
  • Association for Computing Machinery

Certifications

  • Advanced Sales Forecasting Techniques Certification by program
  • SHRM Certified Professional (SHRM-CP)
  • Certified Protection Officer (CPO)
  • Retail Sales Team and Store Management Certificate by the National Institute for Retail Excellence (NIRE)
  • Customer Service and Sales Certified Specialist through the International Customer Service Association (ICSA)
  • Certified Supply Chain Associate (CSCA) through ISM (Institute for Supply Management)
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified

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