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Skills

  • Data analysis
  • Information security
  • Pet charting information
  • Results-oriented
  • Operations management
  • MS Office
  • Contract negotiation/review/drafting
  • Operational improvement
  • Positive learning process
  • Computer literate

Work Experiences

  • Provide email and data security assistance.
  • Standard helped me achieve $77,000.
  • Achieved a 39% decrease in downtime.
  • Improved and rebuilt computer systems, resulting in a 11% increase in business end-user efficiency.
  • Achieved no compliance violations.
  • Used troubleshooting to fix problems with systems and programs.
  • Accelerated the reporting process.
  • Provided extensive Salesforce training, imparting knowledge of best practices for data security and error reduction.
  • Internal audits of the quality management system were conducted on me.
  • Enhanced category by adding new features and infrastructure to the metric system.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 79% boost in system security compliance.
  • Information Technology Analyst who is rational, critical-thinking, and has 14 years of experience enhancing organizational operations through information systems solutions.
  • Accelerated internal reporting processes by 55%.
  • Customer-focused Sales Representative with 10 years of experience solving problems for clients.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Within Computers Software, senior Information Technology Analyst and outstanding performer in strategic planning and vendor management.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Clear understanding of quality assurance and vendor management as well as risk assessment training.
  • Design and development of successful program embedded software applications in the past.

Accomplishments

  • Collaborated with cross-functional teams to design and implement a new API integration, reducing manual data entry by 85% and improving workflow efficiency.
  • Marketing: Implemented marketing strategies which resulted in metric growth of customer base.
  • Guided
  • Administered VPN services for remote workers, maintaining a 99.99% uptime and ensuring secure access to internal resources for a distributed workforce of 14 employees across Austin.
  • Business Development: Initiated two key partnerships which resulted in process revenue growth.
  • Created
  • Identified
  • Created comprehensive documentation for framework, streamlining onboarding and cross-training processes, leading to a reduction in training time by 46%.
  • Designed architecture and configured monitoring tools to proactively detect and address performance bottlenecks in Adobe Creative Suite, resulting in a 50% improvement in system reliability.
  • Reduced

Affiliations

  • Lions Club
  • Member of the Project Management Institute (PMI) with IT Specialization
  • Project Management Institute
  • Certified Member of the Cybersecurity and Infrastructure Security Agency (CISA) training programs
  • Certified in ITIL Service Management Framework CPA
  • Certified member of DevOps Institute, with specialization in Automation
  • Association for Supply Chain Management (APICS)
  • Member of the Institute of Electrical and Electronics Engineers (IEEE) – Computer Society
  • Google Cloud Certified Professional affiliated with Google Cloud Community
  • Active Member of the Help Desk Institute (HDI)

Certifications

  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • ITIL Foundation Certification
  • Apple Certified Associate (ACA)
  • Microsoft Certified: Azure Administrator Associate
  • Certified Information Security Manager (CISM)
  • Certified Kubernetes Administrator (CKA)
  • Google Certified Professional Cloud Architect
  • Google Cloud Professional Collaboration Engineer
  • SHRM Senior Certified Professional (SHRM-SCP)

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