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Skills

  • Process coding understanding
  • Data monitoring and reporting
  • Health service program outreach
  • Follow through
  • Insurance verifying
  • Interdepartmental cooperation
  • Patient advocacy
  • Home healthcare coordination
  • Verbal and written communication
  • Conflict resolution skills

Work Experiences

  • Was in charge of compiling and reviewing medical records.
  • Used Jira to make appointments.
  • Handled incoming mail, bills, and invoices, as well as taking the necessary actions.
  • Assisted patients with bathing, dressing, dental care, and personal grooming in order to support their daily hygiene needs.
  • Assisted clients in managing their finances, paying bills, and shopping for groceries and personal items.
  • Took vital signs such as temperature, blood pressure, pulse, and respiration rate as directed by medical or nursing staff.
  • Used physical therapy to help patients improve their muscle tone, range of motion, and recovery from injuries.
  • Was in charge of 16 household employees, contractors, and vendors.
  • Went grocery shopping on a regular basis to keep the house stocked with necessities.
  • Collected copayments and kept track of my finances on a daily basis.

Summaries

  • Patient Advocate, Direct Care is passionate about assisting patients in navigating their rights and responsibilities during treatment.
  • Friendly and personable, with a keen eye for detail.
  • Bringing 4 years of experience in assisting chronically ill patients with daily living activities and household tasks.
  • Empathetic Care Worker who cultivates a trusting, stimulating, and varied lifestyle for residents through a sensitive and compassionate approach.
  • Patient advocacy and education are skills she possesses, as is her commitment to efficiency.
  • Recognized for her ability to provide patients with unrivaled emotional and physical support.
  • Team player with excellent clinical and interpersonal abilities.
  • Appointment, medication, and household management training.
  • When entering patients' homes and interacting with them for professional and personalized care services, be upbeat.
  • Complete patient education is a success.

Accomplishments

  • Advocated for non-English-speaking patients, ensuring their rights were respected and improving communication efficiency by 23%.
  • Resolved product issue through consumer testing.
  • Facilitated patient participation in community health initiatives, resulting in a 35% improvement in preventive care enrollments.
  • Advocated for patient rights and preferences during decision-making processes, ensuring 72% satisfaction in crisis situations.
  • Implemented patient transportation logistics program that reduced delays and increased appointment attendance by 26%.
  • Introduced remote patient monitoring systems, leading to a 33% increase in early detection of at-home emergencies.
  • Documented and resolved procedure which led to standard.
  • Worked closely with care teams to resolve patient concerns, achieving a 16% reduction in service complaints.
  • Established a patient satisfaction survey program, leading to a 21% increase in satisfaction scores over 16 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • International Association of Administrative Professionals
  • Lions Club
  • Family Voices: Advocating for Family-Centered Care
  • Association of Information Technology Professionals
  • American Public Health Association (APHA)
  • National Association of Social Workers
  • American Medical Informatics Association
  • Society for Participatory Medicine (SPM)
  • Health Advocacy Summit (HAS)
  • International Alliance of Patients' Organizations (IAPO)

Certifications

  • Certified Hospice and Palliative Nursing Assistant (CHPNA) – Hospice and Palliative Nurses Association
  • Certified Medical Interpreter (CMI) - metric
  • Certified Health Education Specialist (CHES) - National Commission for Health Education Credentialing
  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)
  • Certified Health Coach (National Society of Health Coaches)
  • Patient Care Technician (PCT) Certification - Colorado or National Healthcareer Association
  • First Aid/CPR Certified
  • CompTIA Security+
  • Cultural Competency Certification - Summit Group

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