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Skills

  • Results-oriented
  • Time management skills
  • CRM Systems
  • Customer service
  • Financial records and processing
  • Bilingual in Portuguese
  • Domestic and International Experience
  • Client-focused
  • Positive learning process
  • Cross-functional team collaboration

Work Experiences

  • Created themed meal plans.
  • Coordinated with program vendors.
  • Collaborated with engineering to ensure meal compliance with dietary/nutritional standards, increasing canteen attendance by 77% %.
  • Made meals from scratch using authentic, well-known recipes that drew customers back to the restaurant time and time again.
  • Collaborated with finance to ensure meal compliance.
  • Was in charge of food costs and inventory management.
  • Awarded Top Performer for highest sales growth.
  • Boosted sales to younger demographic groups by 59%.
  • Analyzed monthly financial reports to control labor and food costs, successfully maintaining a profit margin of 71%.
  • Achieved a customer satisfaction rate of 37% or higher.

Summaries

  • Contributed to operational excellence.
  • Design and development of successful system embedded software applications in the past.
  • Standard are well-understood.
  • Cut waste by 34%.
  • Delivered consistent, high-quality canteen service.
  • Customer-focused problem solver with a talent for analyzing operational data and implementing impactful changes to improve satisfaction and revenue.
  • Cut food waste by 60%.
  • Accomplished in reducing food waste.
  • Customer-focused problem solver.
  • Delivered measurable operational improvements.

Accomplishments

  • Initiated
  • Prepared
  • Coordinated with local event venues to provide on-site catering, leading to 16% growth in corporate catering business over 2019.
  • Conducted performance reviews that identified key development areas in staff, leading to 71% improvement in service speed and accuracy.
  • Represented
  • Led a team to create innovative grab-and-go menu options, contributing to a 16% increase in off-peak sales.
  • Researched
  • Collaborated with local farms to source fresh seasonal ingredients, increasing menu variety and customer satisfaction by 45%.
  • Ensured
  • Design: Responsible for creative design for prominent program.

Affiliations

  • Professional affiliation with the Society of Foodservice Management, focused on operations-based efficiency improvements in food services.
  • Member of the American School Food Service Association, contributing to workshops and research on balanced, nutritious meal offerings for students.
  • Member of the International Foodservice Distributors Association (IFDA), focusing on building strong supplier relationships and improving procurement practices.
  • Advanced Foodservice Leadership Certificate from framework, completing a course in strategic procurement and menu innovations.
  • Completed Risk Management Training for Foodservice Professionals, focusing on health, food safety, and minimizing operational risks.
  • Regular contributor and attendee at the local Food Service Managers Association, collaborating on financial performance and inventory management discussions.
  • Member of Arizona Restaurant Association, focusing on best practices in food delivery and supply chain management.
  • Certified in Procurement and Menu Planning through the American Culinary Federation (ACF) 2020.
  • Member of the School Nutrition Association (SNA), focused on promoting healthier school meals and canteen management best practices.
  • Active member of the National Canteen Managers Federation, sharing insights on inventory management and organizational strategies.

Certifications

  • Team Leadership & Development for Hospitality Professionals Northwind
  • Supply Chain Management Professional Certificate Brightline
  • Occupational Health and Safety Certification (OHSC)
  • Certified Hospitality Supervisor (CHS)
  • Environmental Health Certification (Food and Safety Standards) 2016
  • Level 2 Award in Food Safety in Catering Ironclad Systems
  • Certified Food and Beverage Consultant (CFBC)
  • Certified Kitchen Manager (CKM) – Brightline
  • Certificate in Principles of HACCP Harbor & Co.
  • Certified Protection Officer (CPO)

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