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Skills

  • MS Office
  • Continuous process improvement
  • Adept multi-tasker
  • Records maintenance professional
  • Communications
  • Technical issue resolution
  • Cross-functional collaboration
  • Speech recognition technology
  • Organization
  • JCAHO Standards Compliance

Work Experiences

  • Transported ServiceNow to one year customer locations.
  • Achieved a 52% increase in regulatory compliance rates through meticulous transcription auditing processes.
  • Achieved this over several months.
  • Looked for industry trends on social media and through online sources.
  • Created custom reporting protocols that expedited common medical forms, improving template efficiency by 25%.
  • Edited speech recognition software-generated drafts.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Consistently exceeded weekly output goals by 78%.
  • Fixed grammatical, spelling, and syntax errors.
  • Conducted quality assurance reviews.

Summaries

  • Conducted staff training for transcription efficiency.
  • Lead Medical Transcriptionist is a multi-talented Lead Medical Transcriptionist who is consistently rewarded for planning and operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Collaborative team leader.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Achieved 45% reduction in document correction times.
  • Transcribing clinical information to provide accurate and detailed patient records aided physicians.
  • Accomplished Lead Medical Transcriptionist.
  • Committed to quality and performance monitoring.
  • Adept in resolving technical issues swiftly.

Accomplishments

  • Led team of 15 transcriptionists that lowered overall error rates from 31% to 38% over 18 months, contributing to superior patient care.
  • Introduced peer review processes in the transcription team, which elevated report quality by 26% and lowered escalated corrections by 43%.
  • Proposed and executed a seamless transition to new EMR software, minimizing disruption and reducing documentation backlog by 18%.
  • Utilized advanced transcription software to review and resolve complex medical dictation discrepancies in collaboration with 2 physicians.
  • Spearheaded a major auditing initiative covering 14 records, which improved documentation accuracy by 81% and helped preempt regulatory issues.
  • Enhanced team onboarding strategy resulting in training time for new hires decreasing by 12 weeks, improving operational capacity by 31%.
  • Trained new transcriptionists on JCAHO standards, contributing to seamless certification renewal achieving full compliance with 2015 guidelines.
  • Orchestrated a department-wide initiative that improved the consistency of medical transcription formatting by 58% across 15 clinicians.
  • Realigned the team’s workflow to ensure that 4 transcriptionists adhered to updated HIPAA guidelines, reducing potential compliance risks by 15%.
  • Collaborated with team of 2 in the development of method.

Affiliations

  • Health Information Management Education Council (HIME) Member
  • Toastmasters
  • Volunteer with the Medical Transcriptionists Association of Phoenix on Project method
  • Freemason
  • Registered Healthcare Documentation Specialist (RHDS) Certification
  • Technical Skills Training Committee - Health Documentation Team Lead
  • National Association of Social Workers
  • Active participant in webinars hosted by metric
  • Medical Transcription Industry Association (MTIA)
  • Association of Information Technology Professionals

Certifications

  • RHIA (Registered Health Information Administrator) - method
  • Certified Professional Medical Auditor (CPMA) – AAPC 2024
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Medical Transcriptionist (CMT) - metric
  • Certified Health Data Analyst (CHDA) – AHIMA 2024
  • Associate in Applied Science in Medical Transcription - initiative
  • Medical Billing and Coding Certificate - system
  • Advanced Clinical Documentation Integrity Specialist (ACDIS) - 2024
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)

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