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Skills

  • Data analysis
  • Conflict resolution
  • Python and Ruby proficient
  • Online conferencing
  • Performance testing
  • Protocol development
  • Team Leadership
  • Excellent problem-solving abilities
  • Database design
  • SEO analysis

Work Experiences

  • Created flow charts and diagrams to ensure that the production team met client deadlines.
  • Provided methodologies for developing object-oriented software and designing efficient databases.
  • Conducted a visual inspection of products to determine if they met quality standards.
  • Developed and audited practices, programs, and reporting system metrics for maximum efficiency.
  • Achieved a 45% improvement in platform performance.
  • Created a data architecture that would allow analysts to conduct targeted customer analysis.
  • Identified the root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout the product development process.
  • Advised management on network security standards.
  • Was in charge of supervising and directing six technical direct reports on network activities.
  • Identified and resolved UNIX and Windows processing issues, as well as implemented solutions to improve company efficiency.

Summaries

  • Knowledgeable category Support Engineer who can adapt to a variety of situations and demands.
  • Skilled at approaching problems in novel ways to come up with novel solutions.
  • Having worked in method settings for 13 years.
  • Experienced in creating and implementing successful business solutions that boost productivity and growth.
  • Strong experience collecting and analyzing quality metrics as well as making recommendations for process and quality improvement.
  • Senior Quality Analyst is a multi-talented Senior Quality Analyst who is consistently rewarded for planning and operational improvements.
  • Extensive experience with Oracle High Availability environments, implementation, and management as a network administrator.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Within Computers Software, senior Senior Quality Analyst and outstanding performer in strategic planning and vendor management.
  • Looking to apply my 9 years of Computers Software experience to a challenging new position with room for growth.

Accomplishments

  • Established QA guidelines for a major system overhaul, enabling the team to capture 63% more defects during the initial testing phases.
  • Enhanced post-launch support processes by streamlining root cause analysis, reducing customer-reported issues by 23%.
  • Resolved product issue through consumer testing.
  • Analyzed defect data and recommended corrective actions that ultimately improved overall system performance by 39% and reduced recurrent issues by 6.
  • Created and optimized a defect tracking system that reduced issue recurrence by 51% and streamlined communication between development and QA teams.
  • Developed a framework for stress testing customer-facing web applications, leading to a site performance improvement of 27% during peak traffic periods.
  • Championed the development of hyper-focused test scripts, increasing test coverage by 25% and reducing user-reported issues post-release by 17%.
  • Authored comprehensive Test Plans and Test Cases that led to a 79% reduction in test setup errors and significantly improved test execution speed.
  • Tracked project budgets continuously and resolved discrepancies before issues occurred, effectively saving over $5.
  • Orchestrated code reviews and defect management for a diverse codebase across 10 projects, ensuring maintained quality levels and reducing rework by 47%.

Affiliations

  • Toastmasters
  • International Test Institute - Active Community Member
  • National Association of Social Workers
  • Global Quality Alliance (GQA) - Steering Committee Member
  • Global Software Quality Board - Trainer and Mentor
  • Jaycees
  • International Council of Nurses
  • Test and Quality Engineering Community Meetups - Team Lead, Denver Chapter
  • International Organization for Standardization (ISO) - Certification Holder in ISO PMP
  • Quality and Reliability Engineering International (QREI) - Journal Contributor

Certifications

  • Amazon Web Services Certified Developer
  • Association for Project Management (APM)
  • Certified Agile Tester (CAT) - iSQI
  • Certified Test Engineer (CSTE) | QAI Global
  • Certified Software Quality Engineer (CSQE)
  • Certified Professional in Agile Testing (CPATT) | iSQI
  • Certified Business Intelligence Professional (CBIP)
  • CMMI Associate | CMMI Institute
  • Certified ScrumMaster
  • Project Management Professional (PMP)

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