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Skills

  • Communications
  • Client-specific retirement goals
  • Long-term retirement plan sustainability
  • Financial reporting
  • Project organization
  • Customer service inquiry reduction
  • Plan contribution tracking
  • Model development
  • Advisory on regulatory changes
  • Statistical probabilities

Work Experiences

  • Advised on investment strategies.
  • Administered rollover accounts, ensuring timely and compliant fund transfers for over 7 participants in 2021.
  • Awarded in 2018.
  • Conducted quarterly audits of plan data, identifying and correcting discrepancies that resulted in $15 in recovered contributions.
  • Conducted workshops to educate employees on retirement plan options, contributing to a 78% increase in participation.
  • Advised plan sponsors on fiduciary responsibilities, ensuring adherence to regulations and reducing risk of legal exposure.
  • Completed a pricing analysis based on the results of standard programs and made recommendations to senior executives.
  • Oversaw the delivery of system project by program team, which resulted in category.
  • Collaborated with teams to manage a portfolio of $16 in retirement assets, achieving compliance goals while maintaining high satisfaction ratings.
  • Created quarterly board presentations summarizing plan performance metrics and recommendations for plan improvements, leading to a 59% increase in plan value.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Data-driven Retirement Plan Administrator.
  • Acknowledged for creating streamlined processes.
  • Achieved significant cost reductions of up to $9.
  • Retirement Plan Administrator is a multi-talented Retirement Plan Administrator who is consistently rewarded for planning and operational improvements.
  • ServiceNow and Salesforce are two of my strongest skills.
  • Creates accurate and timely plan reporting documentation.
  • Clear understanding of quality assurance and vendor management as well as strategic planning training.
  • Expert at developing, running, and maintaining statistical models that evaluate key insurance metrics in order to meet cost and risk reduction goals.
  • Collaborated with industry experts to ensure that all plan documentation remains current, resulting in heightened legal compliance and audit success rates of 34%.

Accomplishments

  • Negotiated new service agreements for plan recordkeeping services, securing a reduction in fees by 6 while enhancing service quality.
  • Collaborated with team of 9 in the development of framework.
  • Led plan design discussions with HR and finance teams, resulting in a more cost-efficient 401(k) offering that saved the company 17% annually.
  • Resolved product issue through consumer testing.
  • Effectively managed relationships with third-party administrators and plan recordkeepers, improving service quality and reducing resolution time by 71%.
  • Simplified plan loan processes, cutting turnaround time by 19% and improving overall participant service scores.
  • Initiated catch-up contribution campaigns for employees aged 50+, leading to a 22% utilization increase of catch-up provisions.
  • Reduced average response time for participant inquiries from one year to three years, leading to a 71% increase in participant satisfaction scores.
  • Coordinated with human resources to revise the plan's eligibility structure, leading to 2 in cost savings while still maintaining competitive benefits.
  • Collaborated with consultants and auditors to ensure compliance with operational corrections, contributing to a successful passing grade during IRS and DOL audits.

Affiliations

  • Rotary International
  • National Association of Social Workers
  • Member of the American Retirement Association (ARA)
  • Jaycees
  • Speaker at Employee Benefits Leadership Forum 2020
  • International Association of Administrative Professionals
  • Lions Club
  • American Society of Pension Professionals & Actuaries (ASPPA) member
  • National Association of Plan Advisors (NAPA) affiliation
  • Payroll and Benefits Association (PBA) conference attendee

Certifications

  • Plan Administrator Certificate in Recordkeeping (PACR) - American Pension Corporation
  • Professional Plan Consultant (PPC) - Financial Service Standards, a fi360 solution
  • Certified Retirement Counselor (CRC) - International Foundation for Retirement Education (InFRE)
  • Fiduciary Investment Risk Management Association (FIRMA) Certified Fiduciary Risk Manager
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified
  • Executive Certificate in Retirement Plan Management - University of Miami or equivalent accredited institution
  • Retirement Plan Audit Certificate - American Institute of Certified Public Accountants (AICPA)

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