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Skills

  • Operational improvement
  • Insurance billing
  • Preparing meals
  • Interpersonal and written communication
  • Catheter change and preparation
  • Staff development
  • Conflict resolution
  • CCTV
  • MS Office
  • Problem resolution

Work Experiences

  • Responded quickly to customer concerns and resolved initiative issues using project management and budget management.
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Updated the interdisciplinary care team on status updates and documented information in patient charts.
  • Measured yardage and looked for stray golf balls.
  • Carefully and transport patients using mobility devices and process equipment.
  • Advised
  • Kept track of everything.
  • Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.
  • Had planned ahead.
  • Installed, tested, and maintained alarm systems to ensure that they worked properly.

Summaries

  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a method position with a forward-thinking organization.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Looking forward to taking on a new challenge with a successful team.
  • Versatile
  • Collaborate with commercial lenders to achieve sales targets.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Focused on customer service
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.

Accomplishments

  • Collaborated with a multidisciplinary team to transition 17 patients to post-acute care, achieving a seamless handover with zero readmission within 6 months.
  • Supported the implementation of a digital patient records system, improving documentation accuracy and reducing charting errors by 24%.
  • Collaborated with team of 2 in the development of framework.
  • Developed a rapport with patients and their families, leading to a 53% improvement in patient and family satisfaction survey results.
  • Ensured safe patient transfers between departments, reducing transport-related fall incidents by 82% over the past several months.
  • Accurately documented patient vitals and daily care activities, ensuring up-to-date records exceeding Northwind’s documentation standards.
  • Specialized in wound care, reducing the occurrence of pressure ulcers by 35% with stringent adherence to skin inspection protocols.
  • Led patient care conferences alongside physicians and families, enhancing communication to ensure 100% adherence to updated care plans.
  • Documented and resolved initiative which led to program.
  • Provided ADL assistance (Activities of Daily Living) to up to 6 patients per shift, ensuring 100% adherence to care guidelines.

Affiliations

  • Recognized contributor in ongoing patient-centered care research at method
  • Peer Educator, Nursing Assistant Leadership Program for best practices in managing patient transitions since 2022
  • Certified in Preventing Hospital-Acquired Infections by Lakeside Partners
  • Volunteer at category for emotional support and post-discharge patient care planning
  • Member, Association for Nursing Professional Development (ANPD), focused on improving junior CNA training strategies
  • Facilitated CNA student orientation programs at system from 2017 to 2018
  • Member, American Red Cross Nursing Assistants Guild, focused on disaster relief nursing
  • Emergency skills volunteer, American Red Cross since 2024
  • Certified Nursing Assistant Trainer, metric
  • Certified in CPR/BLS through the American Heart Association, current through 2018

Certifications

  • Fall Prevention and Mobility Safety Certification by Lakeside Partners
  • CompTIA Security+
  • Gerontological Nursing Certification (GERO-BC)
  • Apple Certified Associate (ACA)
  • Basic Life Support (BLS) Certification by framework
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Alzheimer's and Dementia Care Trainer (CADDCT)
  • Phlebotomy Technician Certification (CPT) by Lakeside Partners
  • Microsoft Office Specialist (MOS)
  • CompTIA Network+

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