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Skills

  • Problem resolution
  • Digital filing and document tracking
  • Client-focused dispute resolution
  • Procedure equipment
  • Process automation with SAP
  • Loan closing and funding management
  • Training program development
  • Client relationship management
  • Fraud prevention and detection
  • MS Office

Work Experiences

  • Oversaw the delivery of program project by system team, which resulted in method.
  • Had an excellent attendance record and was always on time for work.
  • Coordinated closing procedures in remote locations.
  • Consistently surpassed the department's goal.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.
  • Authored training materials for junior loan closers.
  • Contributed to Lean recognition.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with underwriters, borrowers, and loan officers to expedite clearance of closing conditions, reducing the average close timeline by 14 days.
  • Achieved compliance with regional and federal regulations.

Summaries

  • Achieved 22% on-time closures.
  • Costs were consistently reduced while profits were increased.
  • Reviewing and validating each applicant's personal, employment, and financial histories is one of her specialties.
  • Collaborated with escrow companies.
  • Aimed for continuous improvement in operational efficiencies.
  • Detail-oriented Senior Loan Closer with strong skills in escrow negotiation, reducing turnaround times by 65% by facilitating smoother communications with title officers.
  • Achieved significant improvements in title review and issue resolution, ensuring funding timelines were met 39% of the time.
  • Accomplished Senior Loan Closer.
  • Manages high-volume loan paperwork in fast-paced environments with tight deadlines for production, approval, and customer service.
  • Decreased post-closing issues by 41%.

Accomplishments

  • Interfaced between borrowers, title agents, and attorneys to accelerate the closing process by metric.
  • Created and implemented quality control checks that improved loan file accuracy by 62%, ensuring quicker funding release.
  • Collaborated with team of 17 in the development of method.
  • Received commendations for improving borrower satisfaction scores by 42% through proactive communication and support.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with commercial lending teams to process and fund loans valued at $18+, reducing average closing time by framework.
  • Designed and implemented a digital document management solution, reducing physical paperwork by 51%.
  • Collaborated with legal and title departments to streamline loan document reviews, reducing overall closing cycle time by 46%.
  • Identified and mitigated fraud risks by analyzing transaction patterns, reducing potential exposure by $10.
  • Consistently handled a pipeline of 17 loans per month while adhering to company SLAs and closing deadlines.

Affiliations

  • Materials from the Certified Mortgage Compliance Professional (CMCP) Program
  • American Society of Safety Professionals
  • Commercial Real Estate Finance Council (CREFC)
  • International Council of Nurses
  • Jaycees
  • Certified Closing Professional (CCP) from Mortgage Bankers Association
  • Master’s Degree in Real Estate Finance program, 2024
  • American Marketing Association
  • National Real Estate Closers Network (NREC)
  • Commercial Real Estate Women (CREW) Network, Portland Chapter

Certifications

  • Google Certified Professional Cloud Architect
  • Commercial Loan Closer Certification (CLCC)
  • Project Management Professional (PMP)
  • Certified Title and Escrow Associate (CTEA)
  • Certified Closing Attorney (CCA)
  • Certified Real Estate Paralegal (CREP)
  • NSF Credit and Loan Finance Training Certificate
  • Certified Fund Specialist (CFS)
  • CompTIA A+ Technician
  • Certified Mortgage Servicer (CMS)

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