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Skills

  • Price memorization
  • Prompt table clearance
  • Seating assignment preparation
  • Food safety understanding
  • Guest satisfaction and feedback collection
  • Personalized Recommendations for Guests
  • Multitasking in fast-paced environments
  • Bussing expertise
  • Collaborative problem-solving with kitchen staff
  • Buffet setup and takedown

Work Experiences

  • Achieved a 78% reduction in customer complaints.
  • Achieved 6% overall satisfaction rating.
  • Achieved an average of 10% upsell per ticket.
  • Assisted management in scheduling, ensuring optimal staff coverage during restaurant peak hours.
  • Cleaned, sanitized, and organized food speed racks, bins, and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Finished the opening and closing checklists, which included emptying the trash, protecting the alcohol, and polishing the silverware.
  • Prepared and maintained the buffet and salad bar by monitoring potential sources of contamination, checking temperatures, restocking food, and checking temperatures.
  • Politely and promptly answered phones, accurately recording and confirming reservations.
  • Achieved results within the first 10 months.
  • Achieved 18 consecutive years of attendance.

Summaries

  • Senior Server with 17 years of experience creating memorable dining experiences for customers.
  • Student pursuing a Food and Beverage degree who is eager to contribute developed knowledge in the role of Senior Server.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Reliable, customer-focused team player with 8 years of restaurant experience and a strong desire to succeed in all areas.
  • Senior Server is a dedicated Senior Server who has a strong understanding of food safety, sales expertise, and a strong desire to please every customer.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Customer service training and extensive knowledge of standard cuisine.
  • Ability to recognize system issues and integrate metric solutions to achieve category.
  • Senior Server is a hardworking Senior Server who is capable of meeting the needs of a wide range of customers while remaining calm and professional.
  • Waitress with extensive experience who brings enthusiasm, dedication, and a strong work ethic to the table.

Accomplishments

  • Collaborated with management to optimize staff scheduling, reducing overtime pay by 27% while maintaining service quality.
  • Assisted in restructuring the kitchen-to-table order system, reducing wait times by an average of 6 minutes during peak hours.
  • Effectively resolved customer complaints, achieving a 7% issue resolution rate, ensuring satisfied repeat business.
  • Improved efficiency in beverage orders by spearheading a bar integration system, saving an average of 17 minutes per drink preparation.
  • Successfully managed and processed up to $15 in tips and payments per shift with 100% accuracy in reconciling end-of-day accounts.
  • Collaborated with kitchen staff to introduce a seasonal menu promotion, resulting in a 81% increase in sales during three years.
  • Maximized private dining income by leveraging high-profile client relationships, raising event sales by $14 in a single quarter.
  • Led periodic training workshops for staff on improving guest interaction, which resulted in a team-wide satisfaction score increase of 20%.
  • Trained over 13 new servers on restaurant policies and exceptional customer service standards, resulting in improved team performance and workflow efficiency.
  • Helped launch a revamped customer loyalty program that increased return visits by 35% over a two years.

Affiliations

  • Active Member, American Hospitality and Lodging Association (AHLA)
  • Member, The Bartenders Guild of Denver
  • Accredited Food and Beverage Service Professional, procedure
  • Certified First Responder for Restaurants, CPR and Safety Training - 2016
  • Alumni, ProStart School-to-Career Restaurant Management Program
  • Lead Organizer, Annual Food & Beverage Charity Event - 2019
  • Graduate, Advanced Hospitality Management Course, framework
  • Active Participant, Restaurant Compliance Taskforce in Phoenix
  • Member, International Food Service Executives Association (IFSEA)
  • Member, International Facility Management Association (IFMA) - Foodservice Division

Certifications

  • Advanced Bartending Certification by Oregon
  • CompTIA A+ Technician
  • Basic Sommelier Certification by Court of Master Sommeliers
  • First Aid/CPR
  • Project Management Professional (PMP)
  • ServSafe Food Protection Manager Certification by Lakeside Partners
  • TIPS (Training for Intervention Procedures) Certification
  • Association for Project Management (APM)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect

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