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Skills

Personalized Recommendations for Guests
Menu knowledge
Prompt table clearance
Hors d'oeuvres service
Sales techniques
KPI tracking for service performance
Multitasking in fast-paced environments
Reduction of order processing errors
Dining customer service
Effective communication with back-of-house teams

Work Experiences

Prepared and maintained the buffet and salad bar by monitoring potential sources of contamination, checking temperatures, restocking food, and checking temperatures.
Administered advanced POS system features.
Checked in on guests to ensure that they were satisfied with their meals and suggested additional items to boost restaurant sales.
Assisted management in avoiding service interruptions.
Used dishcloths, hot water, and cleaning products to wipe down and sanitize the food preparation areas.
Discussed menu items and dietary concerns, noted special requests, and suggested appetizers or other additional items to meet upsell goals.
Achieved an average of 18% upsell per ticket through personalized service and tailored item recommendations.
Balanced up to 18 tables at once during weekend dinner rushes, providing attentive service and consistently accurate orders.
Upsold customers and increased table turns by up to 11%, outperforming wait staff average sales.
Achieved an average of 10% upsell per ticket.

Summaries

Senior Server is a dedicated Senior Server who has a strong understanding of food safety, sales expertise, and a strong desire to please every customer.
Communicative and team-oriented, with Asana expertise.
Looking forward to taking on a new challenge with a successful team.
Maximized customer satisfaction with prompt assistance.
Intelligent and focused, with extensive wine and craft beer knowledge.
Memorizing menu items and orders, upselling additional products, and taking accurate drink and food orders are all skills she possesses.
Strong technical skills and experience in budget management.
Senior Server is a hardworking and dependable Senior Server who excels at stakeholder engagement and strategic planning.
Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
Senior Server and team leader with 11 years of experience in framework settings.

Accomplishments

Developed a server recognition program that increased team accountability and satisfaction, reducing turnover by 73%.
Helped launch a revamped customer loyalty program that increased return visits by 35% over a two years.
Received a OSHA in budget management, enhancing restaurant staff training sessions and guest relations strategies.
Earned Employee of the Year honors in 2020 by maintaining the highest ratings in guest satisfaction and operational efficiency.
Collaborated with management to optimize staff scheduling, reducing overtime pay by 27% while maintaining service quality.
Served an average of 10 guests daily, routinely praised for efficiency and product knowledge.
Implemented a new beverage pairing program that led to a 78% increase in overall drink sales at Raleigh.
Played a key role in achieving a 53% reduction in service wait times by streamlining the table assignment system at peak hours.
Suggested innovative new table configuration designs that allowed for a 51% improvement in seating capacity during large events.
Assisted in restructuring the kitchen-to-table order system, reducing wait times by an average of 6 minutes during peak hours.

Affiliations

Certified Food and Beverage Executive (CFBE), American Hotel & Lodging Educational Institute
Graduate, Advanced Hospitality Management Course, framework
Member, The Bartenders Guild of Denver
Lead Organizer, Annual Food & Beverage Charity Event - 2019
Member, National Restaurant Association (NRA)
Certified First Responder for Restaurants, CPR and Safety Training - 2016
Accredited Food and Beverage Service Professional, procedure
Member, Hospitality Sales & Marketing Association International (HSMAI)
Participant, Food Safety Certification Program by system - 2017
Keynote Speaker, Food and Beverage Industry Forum - 2020 - Chicago

Certifications

Food Safety Manager Certification by National Registry of Food Safety Professionals
Catering Management Certificate by program
TIPS (Training for Intervention Procedures) Certification
Project Management Professional (PMP)
Microsoft Office Specialist (MOS)
CompTIA Network+
CompTIA A+ Technician
Advanced Bartending Certification by Oregon
Advanced Wine Knowledge Certification by Wine & Spirits Education Trust (WSET Level 2 or 3)
Advanced Beer Service Certification by Cicerone Certification Program

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