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Skills

  • Optimizing server station layout for efficiency
  • Customer service excellence recognition
  • Collaborative problem-solving with kitchen staff
  • Price memorization
  • Mentorship Program Development
  • Advanced menu knowledge and item presentations
  • Post-shift sales and inventory reporting
  • Sales techniques
  • Menu memorization
  • Safe food handling

Work Experiences

  • Achieved a 78% reduction in customer complaints.
  • Achieved results within the first 10 months.
  • Double-checked customers' ages for alcohol service and stopped serving inebriated customers.
  • Finished the opening and closing checklists, which included emptying the trash, protecting the alcohol, and polishing the silverware.
  • Politely and promptly answered phones, accurately recording and confirming reservations.
  • Achieved an average of 18% upsell per ticket through personalized service and tailored item recommendations.
  • Assisted management in scheduling.
  • Checked the restrooms for cleanliness and supply availability 10 times per shift.
  • Recommended daily specials, wine selections, and desserts to steer customers toward more profitable items.
  • Kept up with current menu items, garnishes, ingredients, and preparation techniques.

Summaries

  • Senior Server is a dedicated Senior Server who has a strong understanding of food safety, sales expertise, and a strong desire to please every customer.
  • An aspiring food service professional and culinary arts student looking for work in a posh fine-dining establishment.
  • Clear and reset tables as quickly as possible, restock supplies, and clean up spills.
  • Increase table turnover to maximize sales opportunities without sacrificing service.
  • Ability to recognize system issues and integrate metric solutions to achieve category.
  • Maximized customer satisfaction with prompt assistance.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Senior Server with 17 years of experience creating memorable dining experiences for customers.
  • Communicative and team-oriented, with Asana expertise.
  • With 10 years of experience in FOH and BOH functions, I am a dynamic restaurant professional.

Accomplishments

  • Created and executed a VIP guest program, which led to a 65% increase in private event reservations at Phoenix.
  • Played a key role in achieving a 53% reduction in service wait times by streamlining the table assignment system at peak hours.
  • Effectively resolved customer complaints, achieving a 7% issue resolution rate, ensuring satisfied repeat business.
  • Consistently maintained a food runner success rate of delivering all orders to tables within 2 minutes, ensuring hot and fresh dining experiences.
  • Collaborated with kitchen staff to introduce a seasonal menu promotion, resulting in a 81% increase in sales during three years.
  • Suggested innovative new table configuration designs that allowed for a 51% improvement in seating capacity during large events.
  • Trained over 13 new servers on restaurant policies and exceptional customer service standards, resulting in improved team performance and workflow efficiency.
  • Successfully managed and processed up to $15 in tips and payments per shift with 100% accuracy in reconciling end-of-day accounts.
  • Participated actively in weekly team meetings, bringing forward 18 guest experience improvement suggestions that were implemented.
  • Assisted in restructuring the kitchen-to-table order system, reducing wait times by an average of 6 minutes during peak hours.

Affiliations

  • Chairperson, Restaurant Workers Peer Group, procedure
  • Member, Society of Wine Educators (SWE)
  • Active Team Leader in Server Training Program at standard
  • Member, International Food Service Executives Association (IFSEA)
  • Advisor, Mentorship Program for New Servers at initiative
  • Member, The Association of Foodservice Professionals (AFP)
  • Member, National Restaurant Association (NRA)
  • Member, International Facility Management Association (IFMA) - Foodservice Division
  • Graduate, Advanced Wine & Food Pairing Course, Sommelier Level 1 - Raleigh
  • Participant in Crisis Management in Foodservice Conference - 2017 - Boston

Certifications

  • Customer Service Excellence Certificate through Cedar Works
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Office Specialist (MOS)
  • CompTIA Security+
  • ServSafe Food Protection Manager Certification by Lakeside Partners
  • First Aid and CPR Certification by initiative
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • Customer Care Professional Certification by Harbor & Co.
  • Leadership in Hospitality Certificate by Vantage

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