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Skills

  • Collaboration with third-party vendors
  • Network & database troubleshooting
  • Software diagnosis
  • Mass data uploads using Adobe Creative Suite (e.g., LSMW)
  • Multitasking within high-volume environments
  • Data recovery
  • End-user SAP training support
  • Team building
  • Process improvement
  • TCP/IP

Work Experiences

  • Set up workstations for employees by configuring hardware, devices, and software.
  • Coordinated with engineering to implement a monitoring tool that detects and corrects SAP downtime faster, reducing outages by 3 hours annually.
  • Collaborated with external vendors.
  • Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
  • Boosted data security for 2 user profiles.
  • Increased company revenue by 8% beyond the past year targets by upselling products and services.
  • Configured and tested SAP transports for method, reducing production errors by 56%.
  • Collaborated with external vendors to resolve critical SAP supply chain integration issues, cutting disruption time by 11 hours.
  • Analyzed SAP authorization issues.
  • Configured SAP transports for initiative.

Summaries

  • Enhances system performance by analyzing and correcting various hardware and software issues.
  • Experienced technologist with knowledge of configuring computers, servers, and peripheral devices to work within company and security guidelines.
  • Achieved results within several months.
  • Troubleshooter with extensive knowledge of system architecture and diagnostics.
  • Acclaimed SAP Help Desk Consultant.
  • Adept at coordinating SAP updates and patches.
  • Achieved a 66% uplift in SAP user interface experience.
  • Achieved a reduction in data processing errors by 66%.
  • Accomplished within the first three years of go-live.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Mentored a team of 13 consultants, achieving 53% improvement in their individual ticket resolution times.
  • Integrated program with SAP, reducing manual processes by 23% and saving 13 hours per week.
  • Identified and eliminated bottlenecks in SAP workflows, improving system processing time by 53%.
  • Contributed to an SAP customization project for Cedar Works, increasing system performance by 36%.
  • Documented and resolved framework which led to method.
  • Directed the cleanup of SAP master data, leading to a 27% improvement in reporting accuracy across marketing.
  • Authored detailed SOPs to streamline SAP issue resolution for program, reducing average resolution time by 33%.
  • Implemented knowledge base for frequent SAP issues, freeing up 30% more time for consultants to handle complex issues.
  • Collaborated with business analysts to implement workflow changes in standard, enhancing efficiency by 32%.
  • Improved help desk communication protocol, leading to a 81% reduction in follow-up tickets.

Affiliations

  • Association of Enterprise Architects (AEA)
  • Global Information Assurance Certification (GIAC) in SAP Security
  • National Association of Social Workers
  • American Medical Informatics Association
  • Society of Women Engineers
  • Certified SAP Solution Architect procedure by program
  • Certified SAP Fiori Developer by category
  • Association for Computing Machinery
  • Institute of Configuration Management (ICM)
  • Jaycees

Certifications

  • Certified ScrumMaster (CSM)
  • SAP Certified Application Associate – SAP S/4HANA for Financial Accounting
  • SAP Certified Development Specialist - SAP Fiori and ABAP Programming for SAP S/4HANA
  • Apple Certified Associate (ACA)
  • Certified SAP Master Data Governance Specialist
  • Google Certified Professional Cloud Architect
  • Certified Information Systems Auditor (CISA)
  • CompTIA Security+
  • ServSafe
  • SAP Certified Technology Specialist - System Security Architect

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