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Skills

  • Retail merchandising
  • Product upselling
  • Inventory management
  • Order taking
  • Product knowledge
  • Money handling
  • Merchandising expertise
  • Maintaining store appearance
  • Heavy lifting
  • Service-oriented mindset

Work Experiences

  • Collaborated with customer service and management teams to resolve escalated payment issues involving $18+, ensuring customer retention and satisfaction.
  • Educated customers about promotions to increase sales.
  • Assigned breaks.
  • Served the needs of more than 11 customers in a busy method environment.
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds.
  • Awarded Top Performer for perfect attendance.
  • Achieved a 20% sales lift.
  • Balanced the register with 100% accuracy.
  • Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift.

Summaries

  • Flexible with changing business needs and trained in standard and category areas.
  • Costs were consistently reduced while profits were increased.
  • Dedicated cashier and server in standard establishment with 12 years of experience.
  • Responsible Cashier with experience handling money, restocking merchandise, and assisting customers with product identification.
  • When assisting customers with requests and meeting special needs, she is cheerful.
  • Clear understanding of team leadership and stakeholder engagement as well as team leadership training.
  • When it comes to answering customers' questions and recording order information, professionalism is essential.
  • Customer service and process POS software training.
  • Dedicated to resolving problems, answering customer questions, and collecting payments.
  • Strengths in data analysis and risk assessment backed up by Retail training.

Accomplishments

  • Contributed to a 37% increase in repeat customer transactions by providing exceptional support during rewards program sign-ups.
  • Handled customer inquiries and disputes regarding payments, providing prompt and efficient resolutions in several months or less.
  • Consistently achieved or exceeded daily sales goals by actively promoting rewards programs and special offers to customers.
  • Spearheaded efforts to reduce customer checkout time by 51% using reorganized register stations and updated processes.
  • Developed best practices for cash handling and transaction reconciliation, which were adopted store-wide, improving accuracy and reducing discrepancies.
  • Powered smooth store opening and closing by efficiently handling reconciliation of $3 in cash, debit, and gift card accounts daily.
  • Resolved product issue through consumer testing.
  • Provided exceptional service during high traffic periods, such as system, leading to a 67% increase in sales during those times.
  • Assisted the management team in fraud detection of payment anomalies, resulting in an estimated savings of $6 annually.
  • Worked closely with loss prevention team to investigate and resolve payment disputes, reducing potential chargeback risks by $10 annually.

Affiliations

  • American Cash Handling Association (ACHA)
  • American Society of Safety Professionals
  • National Honor Society for Business Professionals
  • Society of Human Resource Management
  • Lions Club
  • Women in Retail Leadership Circle
  • Customer Service Institute of America (CSIA)
  • National Association of Convenience Stores (NACS)
  • National Association of Sales Professionals (NASP)
  • Society of Independent Retail Auditors

Certifications

  • Certified Problem Solving in Retail Environments - Summit Group
  • Effective Discount Application and Promotion Certification - Cedar Works
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • CPR for Cashiers and Front-Line Service Providers - Brightline
  • Certified Cashflow Management Professional - Retail Focus
  • Certified in Retail Operations and Customer Service - Brightline
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)

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