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Skills

  • Business operations
  • Competitor research
  • Time management and prioritization
  • Operational improvement
  • Market trend analysis
  • Succession planning
  • Project lifecycle management
  • Business Development
  • Client retention strategy
  • Communications

Work Experiences

  • Achieved a 31% boost in productivity.
  • Achieved 19% market penetration within 4 months.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Created budgets and prepared quotes for new products and services.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Achieved 15 major goals.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Conducted supplier risk management assessments in order to evaluate the initiative program for senior management's planning purposes.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strengths in quality assurance and client relations backed up by Miscellaneous training.
  • Team Leader Manager with 17 years of successful performance reporting and workflow optimization experience.
  • Competent offerings, pricing, and market positioning, as well as demonstrated Jira expertise.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Dynamic application of team leadership and stakeholder engagement in a fast-paced business environment.
  • Optimize long-term success by effectively balancing targets with resources.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Expertise in technology and product development.

Accomplishments

  • Implemented data-driven decision-making strategies that increased project success rate by 32% over 10 years.
  • Reduced employee turnover by 27% through the adoption of career development plans and transparent pathways for advancement.
  • Established clear, measurable goals that improved the on-time delivery rate of high-priority projects by 57% within 10 months.
  • Successfully mediated several team conflicts, leading to a 32% reduction in intra-team hotspots and increased team collaboration.
  • Collaborated with team of 10 in the development of metric.
  • Led teams across 18 departments in delivering complex projects ahead of schedule, resulting in a 69% increase in client satisfaction.
  • Developed comprehensive KPI tracking systems to monitor team performance, resulting in a 51% improvement in goal attainment.
  • Orchestrated team incentive programs that improved output and key performance metrics by 64% within three years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conducted quarterly team performance audits, leading to a 35% increase in accountability and proactive issue resolution.

Affiliations

  • Society of Human Resource Management
  • Lions Club
  • Project Management Institute
  • International Society of Performance Improvement (ISPI)
  • Society of Women Engineers
  • National Black MBA Association (NBMBAA)
  • Society of Logistics Engineers (SOLE)
  • The Institute for Workplace Dynamics (IWD)
  • National Management Association (NMA)
  • Society for Industrial and Organizational Psychology (SIOP)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Key Performance Indicator (KPI) Masterclass Certificate from system
  • Apple Certified Associate (ACA)
  • Human Resources Management Certificate by Ironclad Systems
  • First Aid/CPR Certified
  • Advanced Teamwork Strategies Certification from framework
  • Train the Trainer Certification by Ironclad Systems
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Conflict Resolution and Mediation Training by method
  • CompTIA A+ Technician

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