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Skills

  • Process implementation
  • Website Maintenance
  • Risk management
  • IP Forwarding proficient
  • Brand development
  • Data analysis
  • Budgets
  • Business operations
  • Data backup and retrieval
  • CISCO router management

Work Experiences

  • Increased the team's revenue by over $7 in sales.
  • Achieved a 20% year-over-year sales increase.
  • Was in charge of issuing receipts and processing refunds, credits, and exchanges.
  • Achieved record e-commerce sales conversion rate growth of 38% by integrating online and in-store sales strategies to drive traffic.
  • Advised over 17 customers daily on troubleshooting and device-related technical issues, with a 21% issue resolution success rate.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Educated customers about promotions to increase sales.
  • Helped customers sign up for store loyalty programs and explained the benefits in detail.
  • Achieved certification within 4 weeks.
  • Achieved top store sales ranking.

Summaries

  • Successfully used current promotions to boost product and service sales.
  • Advanced understanding of team leadership operations and a commitment to see issues through to completion.
  • Systems architect with extensive experience in coding, application design, defined architectures, and project management.
  • Method Research Associate with extensive knowledge of Computers Software as well as strong analytical and critical thinking abilities.
  • Expert at providing technical support to existing customers as well as informing new customers about products and services.
  • Capable of leading teams and developing strategic plans for a variety of customer needs.
  • Method Research Associate with expertise in data analysis and knowledge of project management, performance reporting, and cross-functional collaboration.
  • Sells category and standard products while keeping up with changing industry trends and customer preferences.
  • Looking for a development position that focuses on enterprise software.
  • Retail Wireless Consultant is a multi-talented Retail Wireless Consultant who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Troubleshot
  • Strategy and Planning: Developed and communicated Web site usage, security policies and standards to all users. Established policies and procedures for publishing Web pages and applications in conjunction with content creators and sales staff.
  • Requirements Analysis: Completed business requirements analysis including the evaluation of systems specifications for client Web site two weeks ahead of deadline.
  • Program Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links. Managed all clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment.
  • Prepared
  • Streamlined
  • Website Design: Created accent graphics, banner ads, icons, animations and logos using Photoshop and Illustrator.
  • Print Design: Designed all graphics and writing content layout for a 250-page cookbook about modern Cambodian cooking.
  • Processed
  • Communicated

Affiliations

  • Association for Computing Machinery
  • National Telecommunication and Information Administration (NTIA)
  • Retail Business Technology Expo (RBTE) Participant
  • Society of Human Resource Management
  • American Medical Informatics Association
  • Toastmasters
  • American Marketing Association
  • Rotary International
  • Association for Consumer Research (ACR)
  • Customer Experience Professional Association (CXPA)

Certifications

  • Project Management Professional certification
  • Apple Certified Associate (ACA)
  • Certified Promotion Planning Specialist (CPPS) - 2016
  • CCNP Routing & Switching
  • Certified Digital Marketing Specialist: eCommerce - metric, 2020
  • CompTIA Network+
  • Amazon Web Services Certified Developer
  • CompTIA Project+
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)

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