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Skills

  • Product testing
  • Dining area cleanliness
  • Customer service excellence
  • Hardware evaluation
  • Order delivery practices
  • Guest seating arrangements
  • Conflict resolution
  • Project management
  • Daily specials memorization
  • Table setting

Work Experiences

  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Gave patrons menus as soon as they were seated and answered questions about menu items, making recommendations as needed.
  • Checked identification to enforce age restrictions for alcoholic beverages.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Met 18 months sales targets by implementing effective marketing strategies for specials, desserts, and alcoholic beverages.
  • Double-checked the data's accuracy and integrity.
  • Stored food in designated storage areas and containers to avoid cross-contamination and spoilage.
  • Showed enthusiasm and promoted procedure service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Was in charge of event contracts, which included estimates, event profiles, and post-event summaries, among other things.

Summaries

  • With careful organization, he is an effective creator of service structures.
  • Professional with 10 years of experience in restaurant operations who is dependable and quality-oriented.
  • Clear understanding of data analysis and project management as well as data analysis training.
  • Cafe Server is a multi-talented Cafe Server who is consistently rewarded for planning and operational improvements.
  • Server with a proven track record of accurate order taking, efficient supply restocking, and attentive table management.
  • Effective service coordinator for a variety of settings, including fast-paced banquet events and casual dining rooms.
  • Among his accomplishments is the creation of a system app for use in the method industry.
  • At category restaurant, creative floor leader with 11 years of experience serving 12 dinner guests.
  • Cafe Server with 7 years of successful budget management and strategic planning experience.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.

Accomplishments

  • Initiated
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Identified
  • Collaborated with team of 12 in the development of program.
  • Assisted with POS transactions, handling an average of 2 customers per hour and totaling $5 in daily sales.
  • Championed special promotions and featured items, increasing engagement on promotional days by 69%.
  • Documented
  • Assisted management with daily operational reports, contributing to an overall understanding of sales trends and inventory needs.
  • Applied beverage art techniques, enhancing customer engagement and increasing social media mentions of the café by 58% %.
  • Recorded

Affiliations

  • National Restaurant Association
  • Engaged in Employee Relations Program (Summit Group)
  • Barista Guild of America
  • Certified Food Protection Manager (ServSafe or equivalent certification)
  • Local Food and Beverage Association (Atlanta)
  • National Association of Social Workers
  • Certified Inventory Management Specialist (process)
  • Member of the Local Sustainable Industry Council (Columbus)
  • International Association of Culinary Professionals (IACP)
  • Completed Leadership Development Program (2019)

Certifications

  • Food and Beverage Manager Certification by International Food Service Executive Association (IFSEA)
  • First Aid/CPR Certified
  • ServSafe Food Handler Certification by Harbor & Co.
  • Alcohol Management Certification by Oregon
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • OSHA 10-Hour General Industry (Hospitality) Certification
  • Basic First Aid & CPR Certification by Harbor & Co.
  • SHRM Certified Professional (SHRM-CP)
  • Certified Guest Service Professional (CGSP) by the American Hotel & Lodging Educational Institute (AHLEI)

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