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Skills

  • Regulatory compliance
  • Improvement tracking and data analysis
  • Cross-functional team collaboration
  • Project organization
  • MS Office
  • Individual and family counseling
  • Family services
  • Team building
  • Multicultural Sensitivity
  • Team management

Work Experiences

  • Achieved mutually agreed resolutions.
  • Advocated for parents on childcare subsidies.
  • Attended IEP meetings to secure data analysis accommodations.
  • Conducted interviews with individuals and families in order to assess their needs and provide information.
  • Organized, promoted, and managed parent workshops aimed at helping children succeed academically.
  • Kept track of progress and documented any changes in the patient's health status, keeping the healthcare team informed.
  • Built rapport in order to create a safe and trusting environment in which to provide care.
  • Assessed specific family needs and implemented personalized advocacy plans for children facing learning disabilities, leading to a 24% improvement in home-school partnerships.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Oversaw the delivery of process project by procedure team, which resulted in process.

Summaries

  • Achieved 49% higher accuracy in service eligibility.
  • Collaborated with legal teams.
  • Conducted thorough family case evaluations.
  • Achieved 72% better outcomes for diverse communities.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 46% success rate.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 29% improvement in student engagement.
  • Accomplished Parent Advocate.
  • Contributed to a 25% improvement in student engagement.

Accomplishments

  • Designed and implemented a skill-building curriculum for parents, resulting in 81% more successful navigation of social services.
  • Provided one-on-one advocacy services to 16 parents, assisting in securing critical medical assessments, therapies, and educational interventions.
  • Improved family case tracking and follow-up processes, reducing service navigation delays by 21% through workflow optimization.
  • Analyzed service use trends and compiled reports using Tableau, providing management with insights to streamline resource allocation processes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led the creation of a community scholarship fund, raising $5 in one year for underrepresented students to pursue higher education.
  • Organized workshops on effective communication techniques for parents of children with special needs, improving parent engagement by 36%.
  • Regularly conducted program evaluations using SAP to track progress and performance metrics, identifying key areas of improvement.
  • Collaborated with transportation providers to secure accommodations for 5 students, leading to a 17% reduction in absenteeism.
  • Presented findings on service access inequalities to local government officials, resulting in policy changes that improved service delivery for underserved communities.

Affiliations

  • Family Empowerment Center Volunteer 2019–2018
  • Mental Health Advocates Network for Families Participant
  • Council on Accreditation of Parent Involvement Standards (attendee)
  • American Society of Safety Professionals
  • Parents as Leaders Program Graduate
  • Parent Participation Representative at Early Intervention Conferences
  • Society of Women Engineers
  • United We Parent Coalition
  • Freemason
  • International Council of Nurses

Certifications

  • Certificate in Multicultural and Antiracist Practice in Social Work from system
  • Certified Advocate for Special Needs Families by process
  • Certified in Early Childhood and Parent Proficiency (CECPP) by National Child Advocacy Association
  • First Aid/CPR Certified
  • Certified Parent Support Provider (CPSP) by Parent Support Providers
  • Special Education Advocate Certificate from Wrightslaw
  • Cisco Certified Network Associate (CCNA)
  • Conflict Resolution and Mediation Certificate from Institute for Family Conflict Resolution
  • Google Certified Professional Cloud Architect
  • Grant Writing Certification from Beacon Labs

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