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Skills

  • Creative problem-solving
  • Cost reduction strategies
  • Strong presentation skills
  • Process improvement
  • Automation process implementation
  • Budget management and forecasting
  • Customer engagement strategies
  • Conflict resolution within teams
  • Process automation using Power BI
  • Performance feedback and team coaching

Work Experiences

  • Achieved Six Sigma by completing an advanced budget management course, significantly improving proficiency and resulting in program.
  • Co-authored an industry-leading paper on team leadership.
  • Awarded for initiative.
  • Achieved a 64% increase in data accuracy.
  • Authored user guides and tutorials for ServiceNow, reducing customer support tickets by 16% over a one year period.
  • Addressed metric customer feedback directly.
  • Looked for industry trends on social media and through online sources.
  • Assisted in the development of the annual budget for customer success.
  • Co-authored an industry-leading paper on client relations which was cited by multiple organizations, contributing to increased credibility for the Northwind.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Strengths in cross-functional collaboration and data analysis backed up by Miscellaneous training.
  • Expertise in identifying, articulating, and resolving a variety of issues.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept Specialist Intern.
  • Completed projects within defined timeframes.
  • Specialist Intern with 2 years of successful performance reporting and workflow optimization experience.
  • Achieved a 43% reduction in material waste.
  • Certified in Six Sigma.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Analyzed large datasets.

Accomplishments

  • Established continuous feedback workflows for cross-functional teams, improving team satisfaction by 70% and reducing project delivery time by 14%.
  • Authored comprehensive user guides and tutorials for Power BI, which resulted in a 16% decrease in support tickets over a 18 months period.
  • Trained team members on advanced use of Salesforce, improving individual output by 32% while reducing long-term dependency on support services.
  • Supported the successful implementation of Asana by conducting thorough testing and gathering user feedback to solve 10% of reported issues.
  • Co-authored an industry-leading research paper on strategic planning, which was referenced by 6 organizations, enhancing Harbor & Co.'s credibility in the Miscellaneous.
  • Spearheaded a project to automate client relations, eliminating 15 hours in manual effort and achieving a 25% process completion rate improvement.
  • Collaborated with product to achieve a framework using process optimization strategies.
  • Collaborated with team of 11 in the development of metric.
  • Resolved product issue through consumer testing.
  • Worked with cross-functional teams to enhance the performance of vendor management, delivering a 72% efficiency boost in workflow.

Affiliations

  • Toastmasters International
  • Project Management Institute
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • American Marketing Association (AMA) - Collegiate Member
  • Institute of Electrical and Electronics Engineers (IEEE) – Student Affiliate
  • Association of Talent Development (ATD) Student Member
  • Society of Women Engineers
  • Jaycees
  • Volunteer, Digital Skills Program at category Community Center

Certifications

  • CompTIA A+ Technician
  • Fundamentals of Digital Campaigns Certification by Northwind
  • Facebook Blueprint Certification
  • Scrum Master Certified (SMC)
  • Google Tag Manager Fundamentals Certification
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • Advanced Microsoft Power BI Certification
  • Certified Growth Marketing Specialist
  • Certified Content Marketing Specialist (CCMS)

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